Understanding Knowledge Networks Through Social Network Analysis

Abstract

Social network analysis (SNA) is being increasingly deployed as an instrument to plot knowledge and expertise as well as to confirm the character of connections in informal networks within organisations. This study investigated how the integration of networking into KM can produce significant advantages for organisations. The aim of the research was to examine how the interactions between SNA, CoPs, and knowledge maps could potentially influence knowledge networks. The researchers endeavour to illustrate via this question that cultivating synergies between SNA, CoPs, and knowledge maps will enable organisations to produce stronger knowledge networks and ultimately increase their social capital. This chapter intends to present a process map that can be useful when an organisation wants to positively increase its social capital by examining influencing interactions between SNA, CoPs, and knowledge maps, thereby enhancing the manner in which they share and create knowledge.