Understanding IT-Culture Conflicts to Drive Successful Technochange Projects A Case Study

Abstract

The introduction of new information systems oftentimes requires organizational changes to realize improvements in a company's performance. Still, many attempts to bring such technology driven organizational change (i.e., technochange) into practice fail. In this regard, cultural misfits are described to be a decisive cause for organizations' resistance to change. With this paper, we outline our case study approach of investigating culture caused misfits in technochange projects using the theory of IT-culture conflicts. By ascribing cultural values to IT, we will identify potential cultural misfits concerning IT in a comprehensive and theory guided way. Based on insights we gain from a case study conducted during a Customer Relationship Management system integration in the energy sector, we will provide guidance on how to overcome cultural misfits in technochange projects as a practical contribution. As a theoretical contribution, we contribute to the exploration of culture and its influence on organizational outcomes in technochange.

Proposição de diretrizes para a implementação de novas tecnologias na Polícia Técnico-Científica de Goiás

“…Ora, sabe-se que muitas tentativas de colocar em prática uma mudança organizacional impulsionada pela tecnologia falham nas mais diversas organizações e, nesse sentido, os desajustes culturais são descritos como uma causa decisiva para a resistência das organizações à mudança (Ernst et al, 2018). A cultura organizacional talvez seja o maior facilitador e a maior barreira para a inovação no governo (OECD, 2017).…”