Understanding informal communication in multilingual contexts

Yuan, Chien Wen (Tina); Setlock, Leslie D.; Cosley, Dan; Fussell, Susan R.

doi:10.1145/2441776.2441880

Cited by 27 publications

(16 citation statements)

References 54 publications

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“…Behavior norms and appropriate conversation topics were mentioned by the majority of participants as crucial barriers to establishing meaningful relationships. This echoes Yuan et al [39]'s recommendations for technologies to support "knowledge of conversational routines" and "shared activities". Textbased CMC with high [rehearsability] and [reprocessability] might support people in social conversation for what to talk about and templates for how to talk about it.…”

Section: Discussionsupporting

confidence: 52%

“…Second, due to scope, we did not present intercultural communication tensions that participants to attributed to language barriers. However, as language and culture are inextricably intertwined [39], this was a commonly occurring (though separate) theme in our data, which we will explore in future work. Finally, our findings provided initial insight into the complex adaptation processes people perform in FTF and CMC media.…”

Section: Limitations and Future Workmentioning

confidence: 90%

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A qualitative study of workplace intercultural communication tensions in dyadic face-to-face and computer-mediated interactions

Huang

2014

Proceedings of the 2014 Conference on Designing Interactive Systems

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We present findings from a qualitative study with 28 participants of the dyadic intercultural communication tensions professionals experience in Face-to-Face (FTF) and Computer-Mediated Communication (CMC) workplace interactions. We identify four categories of intercultural communication tensions that emerged most frequently in our dataset including range of emotional expression, level of formality, "fixed" versus flexible appointments and task versus social-orientation. We discuss how these tensions manifested in FTF and CMC media and unravel the ways media supports or hinders intercultural communication. We present the adaptations participants made to mitigate such tensions and offer implications for design. Our findings demonstrate that the most frequently occurring intercultural communication tensions manifested in both FTF and CMC, regardless of the medium used. This indicates that cultural communication challenges will persist no matter the medium, highlighting the opportunity for technologies to better support workplace intercultural communication.

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Section: Discussionsupporting

confidence: 52%

Section: Limitations and Future Workmentioning

confidence: 90%

A qualitative study of workplace intercultural communication tensions in dyadic face-to-face and computer-mediated interactions

Huang

2014

Proceedings of the 2014 Conference on Designing Interactive Systems

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“…The construction of phrases is based on how native speakers use and combine words naturally, and phrases can facilitate the process of communication for native learners because the speakers can describe their ideas by using established sets of words rather than creating meaning word by word (Fromkin, Rodman, & Hyams, 2013;Li & Schmitt, 2009). Because using rulebased grammar knowledge slows learners' interaction process, a mastery of phrases is believed to facilitate the communication fluency of nonnative speakers, especially under real-time conditions (Yuan, Setlock, Cosley, & Fussell, 2013).…”

Section: Introductionmentioning

confidence: 99%

Learning English through actions: a study of mobile-assisted language learning

Liu

Chen

2014

Interactive Learning Environments

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This study investigated the impact of taking photos using mobile phones on the English phrase-learning performance of English as a second-language learners. A total of 116 students enrolled in a college in Central Taiwan participated in this study. The participants were divided randomly into two groups: a control group and an experimental group (EG). The control group was assigned an online phrase-reading activity for the purpose of phrase learning, whereas the EG was instructed to engage in phrase learning by taking photos using their mobile phones. The study primarily investigated the participants' daily encounters with newly acquired phrases through the use of photos taken using mobile phones, which were associated with the sentences they constructed. The results of the study indicated that the students in the EG significantly outperformed the control students on the delayed posttest, and the EG exhibited a significantly higher level of perception toward the phrase-learning activities compared with that of the control group.

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“…This splintering or clustering effect could create barriers to relationship development, awareness and information exchange between speakers of different native languages [37]. However, mother tongue is an expression of primary identity and of group solidarity [32]; therefore people speaking similar language may develop group representation.…”

Section: Languagementioning

confidence: 99%

Diversity Dimensions of India and Their Organization Implications: An Analysis

Meena¹

2015

Int J Econ Manag Sci

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Purpose -The benefits accrued from diverse workforce largely depends on how well it is strategically managed for the effectiveness of organization. Diversity management decisions in the organization cannot be viewed as an independent event -it is closely related to the diversity dimensions prevalent in a country context. In different settings, management of diversity needs different approach. The dimensions of diversity vary from country to country, a close insight about country-specific diversity dimensions and their implications is almost essential for developing strategies for managing diversity . The purpose of this paper is to discuss overall fundamental diversity dimensions of India, categorize them and understanding their organization challenges.Design/methodology/approach -The major task is to identify specific diversity dimensions of India and understanding their organization implications in a diverse workforce set up. In this backdrop, an attempt has been made in this paper to discuss overall fundamental dimensions of Indian diversity. Based on the discussion and empirical evidences from past research on Indian organizations, an analysis is made to understand the organization challenges of each dimension of diversity with an objective to help managers to address those diversity dimensions at the time of developing strategy for managing diversity in India Findings -The major socio-cultural and demographic dimension of diversity in Indian context are identified as Caste , language, religion and Gender , age , physical disability , region of origin, sexual orientation. Further, in light of changing legal laws towards transgender, sexual orientation is identified as an emerging dimension of diversity at workplace in coming years. Constructed on Harrison, Price and Bell categorization of diversity dimensions, the demographic and socio-cultural diversity dimensions of India are categorized as visible, partially visible, partially deep and deep. Based on the analysis of literature, the major challenges of each dimension to organization are discussed and summarized.Practical implications -The discussion about the fundamental diversity dimensions in India, and their analysis to understand organization challenges, facilitate global managers in developing diversity management strategies in India.Originality/value -This paper presents a country-specific approach that may be useful to global managers to understand organization challenges of various dimensions.

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Understanding informal communication in multilingual contexts

Cited by 27 publications

References 54 publications

A qualitative study of workplace intercultural communication tensions in dyadic face-to-face and computer-mediated interactions

A qualitative study of workplace intercultural communication tensions in dyadic face-to-face and computer-mediated interactions

Learning English through actions: a study of mobile-assisted language learning

Diversity Dimensions of India and Their Organization Implications: An Analysis

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