Understanding How Consumer Risks in Digital Social Payments Can Erode Their Financial Inclusion Potential

Baur, Silvia; Zimmerman, Jamie M.

doi:10.1596/24568

Cited by 6 publications

(1 citation statement)

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“…Risks are analyzed, and tips on how to overcome them are given. Zimmerman and Silvia (2016) stated that Digital social payments (DSP) offer several advantages over traditional cash, voucher or in-kind methods. Proponents often cite increased efficiency, reduced leakage, and faster, more convenient, and safer recipient payments.…”

Section: Introductionmentioning

confidence: 99%

Assessment of household risk perception regarding digital payment adoption

Paranjpye,

Trivedi,

Darekar

et al. 2023

PJMA

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Technology integration into commercial operations has paved the way for a range of novel support services in the market. Among these, electronic payments (e-payments) have emerged as a significant option, allowing transactions to occur electronically and eliminating the need for physical cash. The global acceptance of electronic payment systems varies, with specific methods achieving widespread popularity while others experience limited adoption. A key factor influencing the slow uptake of some payment systems is their perceived risk level. In this study, we surveyed 200 households in Pune to investigate their perception of risk concerning digital payments. The findings indicate that households' perception of risk related to digital payments is relatively low. This suggests a high level of confidence in digital payment systems' reliability and security measures.

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Section: Introductionmentioning

confidence: 99%