Understanding hosts’ task performance antecedents in e-rentals

Abstract

Purpose When evaluating a booking enquiry, hosts rely on peer-to-peer (P2P) accommodation platforms (P2PAP) to make an informed decision. Consequently, accepting or rejecting a booking is influenced by the capacity of the P2PAP to convey to hosts valuable information about guests. This study aims to explain hosts’ task performance in short-term rentals (e-rentals). Design/methodology/approach The proposed model explains hosts’ task performance in e-rentals as a combination of task-specific user capabilities and technology capabilities. The model was tested using the partial least square path modelling technique. Findings Task-specific user capabilities of covert observation and interrogation were found to have a positive influence on task performance. Moreover, a moderation effect of representation on the relationship between self-disclosure and task performance was found to be significant, yet contrary to the one hypothesized. Originality/value The findings from this study help to develop the concept of task-specific user capabilities in shaping task performance.

Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation

“…Patients who have severe diseases are hesitant to use e-consultation (Dogra et al, 2022). The concept of e-consultation diagnosticity as clinicians' perception of a telemedicine system's capacity to permit clinical evaluations of patient problems remotely was borrowed and refined by health information technology literature (Barbeitos and Oliveira, 2022). The most influential factor for accurately predicting behaviour is behavioural intention (BI), which is a plan to engage in a specific acceptable behaviour (Hasan et al, 2020).…”