Understanding eGovernment utilisation within the SADC

Munyoka, Willard; Maharaj, Manoj

doi:10.23919/istafrica.2017.8102344

Cited by 6 publications

(7 citation statements)

References 23 publications

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“…This finding place value on the necessity of governmental agency to render technical support (especially handson) on e-government systems to citizens that are less technologically-savvy. Findings of this study concur with findings of prior studies (Bwalya, 2018;San et al, 2017;Munyoka and Maharaj, 2017;Venkatesh et al, 2012;Yang and Forney, 2013) who found that when citizens receive the right support (access to better training, ICT resources, time and money) they tend to build some confidence and trust towards adoption as they found such systems ease to use, affordable and of value to them. Consequently, by not rendering the right support to citizens, the entire effort of rolling out e-government will be put to waste.…”

Section: Facilitating Conditions (Fc)supporting

confidence: 91%

Electronic government adoption in voluntary environments – a case study of Zimbabwe

Munyoka

2019

Information Development

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Many governmental organisations across the world are progressively implementing electronic government systems to enhance their back-office operations and offer better and efficient services to citizens. Zimbabwe is not an exception to this e-government wave. Previous studies note that the acceptance and utilisation of e-government systems by citizens in Zimbabwe remains suboptimal, sluggish and problematic due to several factors. This study sought to establish the effect of seven predictor variables on citizens’ behavioural intentions to use e-government systems in Zimbabwe. Drawing from the extended Technology Acceptance Model (TAM2), extended Unified Theory of Acceptance and Use of Technology (UTAUT2), Framework for National and Donor Action, and e-Government Trust model as theoretical underpinnings, this study proposed a conceptual framework to predict citizens’ behavioural intentions on e-government. Survey data for testing the conceptual framework were collected from 247 respondents in Zimbabwe using structured questionnaires. Confirmatory factor analysis using IBM AMOS structural equation modelling method was conducted to establish the structural model fit of the proposed model. Findings of this study establish that eight of the hypothesised constructs explain 89% of the discrepancies of behavioural intention to demonstrate good predictive power of the proposed model in voluntary environments. Thus, level of education, facilitating conditions, e-government awareness, price value; privacy, security and trust; political self-efficacy and influence were all confirmed as salient predictors of e-government adoption. These findings provide invaluable insights and pointers to practitioners and policy-makers on e-government implementation and may guide further research on e-government adoption in voluntary environments.

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Section: Facilitating Conditions (Fc)supporting

confidence: 91%

Electronic government adoption in voluntary environments – a case study of Zimbabwe

Munyoka

2019

Information Development

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“…Similarly, Munyoka and Maharaj (2019) posit that it will be exciting to establish how citizens react to government calls on using e-government systems in a country like Zimbabwe that is characterised with information censorship, reported security breaches and dwindling citizen trust on the governance processes. On another note, this study acknowledges that there are numerous studies (Verkijika and De Wet, 2018;Kyem, 2016;Munyoka and Maharaj, 2017a) that have addressed many other factors affecting e-government adoption and use by citizens in Southern Africa.…”

Section: Introductionmentioning

confidence: 90%

“…Therefore, this study adapts the UTAUT2 model by incorporating service quality and optimism bias into the proposed conceptual model (see Figure 1). However, the other UTAUT2 determinant variables (facilitating conditions, performance expectancy, social influence, hedonic motivation and habits) and moderating factors (gender, age and experience) has been extensively investigated elsewhere (Qasem and Zolait, 2016;Munyoka and Maharaj, 2017a;Otieno and Omwenga, 2016) and (Munyoka and Maharaj, 2017b) respectively. Therefore, they are out of the scope of this study.…”

Section: The Extended Unified Theory Of Acceptance and Use Of Technolmentioning

confidence: 99%

“…According to Schuppan (2009 these government-driven initiatives epitomise the failing point of most egovernment systems in Africa as citizens tend to shun them. Citizen-centric (Rana, Dwivedi, and Williams, 2013) and citizen-driven (Bwalya, 2018;Munyoka and Maharaj, 2017a;Otieno and Omwenga, 2016) approaches are some of the plausible modern trends to roll-out e-government systems in the 21 st century with a high probability of acceptance and utilization by citizens.…”

Section: Introductionmentioning

confidence: 99%

“…Recent trends (United Nations, 2018) suggest that egovernment should be aimed at addressing the sustainable agenda of the broader society to have a great impact. In most developing nations, Zimbabwe included, e-government adoption and use are generally voluntary and as such governments should understand the factors driving and i (Kyem, 2016, Munyoka andMaharaj, 2017a). However, the prevailing economic conditions in Zimbabwe like cash shortage compel citizens to use mobile banking and e-payment to transact their daily services and payments.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

A Sustainability‑Based Multi‑Criteria Decision Approach for Information Systems Project Selection

Duan

2019

EJISE

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An effective approach for evaluating and selecting information systems (IS) projects in project management from a sustainability perspective is highly desirable in contemporary organisations with sustainable objectives. Such an approach, however, is absent from the literature. This paper presents a multi-criteria analysis approach for effectively evaluating and selecting IS projects for project management in organisations based on their sustainability performance under environmental, economic, and social dimensions. Such an approach considers the subjective and uncertain nature of the IS project selection process using linguistic variables approximated by fuzzy numbers and effectively aggregates the subjective assessments for determining the overall sustainable performance of individual IS projects across all the selection criteria and their associated sub-criteria. The proposed multi-criteria decision-making approach provides organisations with a proactive mechanism for effectively evaluating and selecting IS projects from a sustainability perspective. An IS project selection problem is presented to demonstrate the effectiveness of the approach.

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Examining the predictive relevance of security, privacy risk factors, and institutional logics for e‐government service adoption

Bayaga

2021

E J Info Sys Dev Countries

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Following the increasing debate around the possible influencers on the adoption of electronic-government (e-government) services, the current research was aimed at examining the predictive relevance of security and privacy risk factors through the lens of institutional logics for e-government service adoption. Guided by the research aim, the study adopted the questionnaire method. Based on the review of the relevant literature and the study's aim, the partial least square structural equation modeling (PLS-SEM) was employed to analyze the data by making use of the SmartPLS 3.2.8 software to assess both the outer and structural models. It was evidenced that privacy and security risk factors as well as institutional logics together account for 61.7% of South African citizens' reasons for adopting e-government services, while the other 38.3% were explained by factors that did not form part of this study. These findings contributed a new view and an extension of the model, providing the insight that privacy and security risk factors as well as institutional logics together are significant predictors of citizens' willingness to adopt e-government services. By implication, the results establish the interconnectedness of the predictive relevance of institutional logics and the adoption of e-government services.

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Understanding eGovernment utilisation within the SADC

Cited by 6 publications

References 23 publications

Electronic government adoption in voluntary environments – a case study of Zimbabwe

Electronic government adoption in voluntary environments – a case study of Zimbabwe

A Sustainability‑Based Multi‑Criteria Decision Approach for Information Systems Project Selection

Examining the predictive relevance of security, privacy risk factors, and institutional logics for e‐government service adoption

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