Understanding digital contact tracing app continuance: Insights from India

Prakash, Ashish Viswanath; Das, Saini; Pillai, K R

doi:10.1016/j.hlpt.2021.100573

Cited by 16 publications

(13 citation statements)

References 52 publications

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“…When they are convinced that the provider of the mobile wallet services has provided a secure platform to perform a financial transaction, they will satisfy with the service. This finding is consistent with the previous works of Gupta et al (2020), Kumar et al (2018), Singh et al (2017), Tran et al (2019), Abu Salim et al (2021, Prakash et al (2021) as well as Aggarwal and Rahul (2018) who found that perceived security affects users' satisfaction.…”

Section: Discussionsupporting

confidence: 92%

“…For Example, Gupta et al (2020), Kumar et al (2018), andSingh et al (2017) have confirmed the effect of perceived security on users' satisfaction in the context of mobile wallets. Similar findings were also found in other contexts, such as digital contact tracing apps (Prakash et al, 2021), innovative city services (Abu Salim et al, (2021), social networking sites (Tran et al, 2019), and mobile banking Aggarwal & Rahul, (2018). Therefore, this study hypothesizes that:…”

Section: Perceived Securitysupporting

confidence: 69%

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How Perceived Security Influences Continuance Intention to Use Mobile Wallet

Aprilia¹,

Amalia

2022

Minds

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This study's primary goal is to examine the effect of perceived security on mobile wallet users’ continuance intention using the Cognitive Model. A survey was conducted, and 230 responses from mobile wallet users were collected through the distribution of online-questionnaire. The data was analyzed using Partial Least Square- Structural Equation Model (PLS-SEM). This study revealed that perceived security directly correlates with satisfaction and attitude but not with users’ continuance intention. However, perceived safety still has a critical role in users’ decision to continue using the mobile wallet since this study found that satisfaction and attitude lead to users’ continuance intention. Moreover, happiness is also the predictor of users’ perspectives.

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Section: Discussionsupporting

confidence: 92%

Section: Perceived Securitysupporting

confidence: 69%

How Perceived Security Influences Continuance Intention to Use Mobile Wallet

Aprilia¹,

Amalia

2022

Minds

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“…Healthcare workers, government, and academicians are continuously involved in COVID-19 mitigation, aiming to minimize the fatalities, including the spread of the virus, while also maximizing the technology in the COVID-19 context even in mobile applications. In 2021, there were several mobile applications related to COVID-19 in use [ 2 , 3 ] and one of those applications was Thai Chana.…”

Section: Introductionmentioning

confidence: 99%

Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period

Chuenyindee

Ong

Prasetyo

et al. 2022

IJERPH

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Thai Chana is one of the mobile applications for COVID-19 disease-control tracking, especially among the Thais. The purpose of this study was to determine factors affecting the perceived usability of Thai Chana by integrating protection motivation theory, the extended technology acceptance model, and the system usability scale. In all, 800 Thais participated and filled an online questionnaire with 56 questions during the early COVID-19 omicron period (15 December 2021 to 14 January 2022). Structural equation modeling (SEM) showed that the understanding of COVID-19 has significant effects on perceived severity and perceived vulnerability, which subsequently leads to perceived usefulness. In addition, perceived usefulness and perceived ease of use have significant direct effects on attitude, which subsequently leads to the intention to use, actual use, and perceived usability. This study is one of the first studies that have analyzed the mobile application for COVID-19 disease-control tracking. The significant and substantial findings can be used for a theoretical foundation, particularly in designing a new mobile application for disease-control tracking worldwide. Finally, protection motivation theory, the extended technology acceptance model, and the system usability scale can be used for evaluating other disease-control tracking mobile applications worldwide.

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“…PU is de ned as "the degree to which a person believes that using a particular system would enhance his or her job performance" (Davis 1989). In the ECM, users' post-adoption expectations of IT products/services bene ts are measured by PU (Prakash et al 2021), and it is considered as "the baseline of reference against which the con rmation of the expectations is measured" (Pereira and Tam 2021). PU is reported to have a direct impact on both users' satisfaction levels and continued usage intention (Bhattacherjee 2001).…”

Section: Perceived Usefulness (Pu)mentioning

confidence: 99%

Investigating the continuous usage intention of app-based ride-sourcing services: An Extended Expectation–Confirmation Model

Elnadi

Gheith

2023

Preprint

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Despite the existence of several studies that focus on ride-sourcing services, most of them have concentrated on exploring users' pre-usage behaviour. This is one of the earliest studies that focused on exploring users’ post-usage behaviour. This paper aims to identify the significant factors that may affect existing consumers’ intentions to continue using of app-based ride-sourcing services in Egypt. Three robust models, namely the Expectation-Confirmation Model (ECM), the Technology Acceptance Model (TAM), and the Technology Readiness Model (TRM) were integrated and used as the theoretical framework for this study to accomplish this goal. An online questionnaire was used to collect the empirical data needed to test the hypotheses. The partial least squares structural equation modelling (PLS-SEM) technique has been used to evaluate the postulated relationships using data from 381 respondents. The results demonstrated the essential role that optimism, innovativeness, discomfort, and insecurity play in shaping users’ perceptions of ride-sourcing apps’ usefulness. The findings also showed that perceived ease of use was determined only by innovativeness and discomfort. Additionally, the findings confirmed that the continuance usage intention of ride-sourcing apps is significantly associated with users’ satisfaction level, perceived usefulness, and perceived ease of use. The results of this study will aid service providers in comprehending the variables influencing users' decisions to continue using ride-sourcing apps. Therefore, service providers can discover how to retain and satisfy their current users.

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Understanding digital contact tracing app continuance: Insights from India

Cited by 16 publications

References 52 publications

How Perceived Security Influences Continuance Intention to Use Mobile Wallet

How Perceived Security Influences Continuance Intention to Use Mobile Wallet

Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period

Investigating the continuous usage intention of app-based ride-sourcing services: An Extended Expectation–Confirmation Model

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