“…Service, missing item, problem with order, missing order, rude service [4,15,19,[32][33][34] Food, food quality, food taste [4,15,19,[32][33][34] Place, location [19,27,35] Experience, environment, ambiance, dining atmosphere [4,15,27,35,36] Value for money, restaurant value, cost [4,15,27,35,36] Time, slow service, slow delivery [19,33] There have been several comprehensive and systematic review papers published over the decade that describe topic categorisation using various techniques applied in sentiment analysis; hence, this paper will not describe those methods again and instead focus more on ML/DL and XAI techniques. This section describes previous findings on implementing ML and DL models for sentiment analysis in the FDS domain.…”