Understanding customer-centric socialization in tourism services

Yen, HsiuJu Rebecca; Thi, Hoa Pham; Li, Eldon Y.

doi:10.1007/s11628-021-00463-8

Cited by 6 publications

(3 citation statements)

References 82 publications

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“…But this requires awareness-raising plans. The implementation of tourist-centred socialisation programmes allows for the education of tourists with standardised and personalised tactics to understand their roles towards sustainable models—blue cluster (Yen et al 2021 ). Results encourage to develop new consumption habits to minimise waste management after COVID-19 pandemic—red and green clusters-.…”

Section: Discussionmentioning

confidence: 99%

Driving circular tourism pathways in the post-pandemic period: a research roadmap

2023

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The transition towards circularity is fundamental in tourism. This paper investigates state-of-the-art research on the relationship between circular economy and tourism, identifying the latest trends and future opportunities. Through a bibliometric analysis and a review of the literature, this paper puts forward research hotspot issues, which mainly focus on circular business models, competitiveness in tourism destination and promoting sustainable behaviour. It provides guidance for future research in post-pandemic times and highlights the lack of research on technology in circular tourism. Main contributions to the topic are considered from a strategic perspective, in line with Sustainable Development Goals and responsible tourism.

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Section: Discussionmentioning

confidence: 99%

Driving circular tourism pathways in the post-pandemic period: a research roadmap

2023

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“…Second , the review revealed that 123 studies have applied theories to guide their research on VCCB. Table 3 highlights that the majority of the selected studies (53%) used a single theory (Peng et al, 2020; Yen et al, 2021), 36 studies (27%) used a dual combination of theories (Cossío Silva et al, 2013; Wu & Gao, 2019), 10 studies (7%) were based on 3 theories (Chuang & Chen, 2015; Roy et al, 2020), and 5 studies (3%) used integrated multiple theories (Guzel et al, 2020; Tran & Vu, 2021). Third , 13 studies did not rely on any theory to guide their research (e.g., Hussain et al, 2022; Ida, 2017).…”

Section: Tcm Framework‐based Review Of the Studiesmentioning

confidence: 99%

The dynamics of value co‐creation behavior: A systematic review and future research agenda

Jain,

Sharma,

Devi

2023

Int J Consumer Studies

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Value co‐creation (VCC) continues to gain traction as a marketing concept in several service contexts. Given the limited understanding of how the VCC process translates into customers' actual behavior, VCC behavior (VCCB) describes the involvement of customers in the VCC process and includes active behavior during physical, virtual, and mental processes. Extant research on co‐creation unveils the antecedents and consequences of VCCB; however, no single study has assimilated the various factors that interplay in the actual co‐creation process. This systematic literature review of 136 research papers published from 2004 to June 2023, obtained from the Web of Science database, provides an overview of the existing empirical studies on VCCB. We used the established integrated theories, contexts, and methods‐antecedents, decisions, and outcomes (TCM‐ADO) framework and identified the important TCM used in the VCCB research. This review further identified 88 distinct antecedents classified into seven broad categories, decisions, and outcomes of VCCB. Additionally, we synthesized the mediators, moderators, and control variables used in extant studies. The review‐based research findings demonstrate future research directions for each dimension of the TCM‐ADO framework. The research questions presented in this study are set as a future research agenda to further comprehend the nuances of the VCCB that will help service firms implement the VCC process to its full potential.

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“…The firm may offer a value proposition, but value realization depends on customers’ participation in the service process. Environmental education (Scanlon 2007 ) and co-creation between firms and customers facilitate such participation (Cabiddu et al 2013 ; Lee and Kim 2019 ; Su et al 2016 ; Yen et al 2021 ). Another technique that allows other relevant hotel stakeholders to participate is co-production, which facilitates the integration and application of resources contributed by both suppliers and consumers (Chathoth et al 2013 ).…”

Section: Literature Reviewmentioning

confidence: 99%

Is the hotel industry really committed to the environment? Answering using the business models framework

2023

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This paper conceptualizes Environmental Business Models in the hotel industry as the result of a balanced emphasis on several initiatives regarding value proposition, value creation and value capture. It tests how this framework affects 120 Spanish hotel chains by assessing their sustainability reports and websites. The results show that Environmental Business Models are still poorly developed and present uneven progress in their components. This may be a sign that managers are currently using a partial perspective for environmental management with a focus on value creation initiatives that mainly have a marketing or a cost impact.

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Understanding customer-centric socialization in tourism services

Cited by 6 publications

References 82 publications

Driving circular tourism pathways in the post-pandemic period: a research roadmap

Driving circular tourism pathways in the post-pandemic period: a research roadmap

The dynamics of value co‐creation behavior: A systematic review and future research agenda

Is the hotel industry really committed to the environment? Answering using the business models framework

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