Understanding crisis and crisis management: an Indian perspective

Brand Crisis Response Strategies: A Typologies Continuum

“…Following idea of Coombs and Holladay (2012), Kim et al (2016), they explained "refuse" strategy by ignoring the problems or win an emotional empathy from the stakeholders. In the same vein with these researchers, Wang et al (2015) also mentioned "avoiding' holds the same intention with "refuse". Hence, authors allocate refuse and avoiding strategy would consist of these three-mentioned groups above.…”

“…In the response strategies continuum, fighting, refute and reduce offensiveness response consists of both "set a distance" and "accept responsibility but minimization" as it analyzes the crisis situation, addressing the jobs to be done in order to maintain a positive attitude and lessen negative effects during crisis (Wang et al, 2015;Baghi & Gabrielli, 2019). While "set a distance" strives to help organization counteract the crisis by setting no relation, "accept but with limited responsibility" aims to minimize the accusation yet admit the mistake to maintain positive public's attitude.…”

“…Turning to other studies, instead of separate organizational improvement into sub-groups, other authors summarized brand's actions in accepting responsibility and preventing reoccurrence with improvement campaign such as conciliation (Hearit, 1997(Hearit, , 2006, correction (Benoit, 1997;Dutta & Pullig, 2011;Liu et al, 2018), added value actions (Alonso-Almeida & Bremser, 2013;Semerciöz et al, 2015), compromise (Wang et al, 2015). Although fore-mentioned strategies were named distinctively in prior studies, the implications for branders and brand managers are similar and compatible.…”

The Impact of Interorganizational Collaboration on the Viability of Disaster Response Operations: The Gjerdrum Landslide in Norway

“…In a crisis management domain, 'crisis' is a complex and multifaceted term, often characterized in literature as either a disruptive event or process with potentially destructive outcomes (Wang et al, 2016;Williams et al, 2017), emerging under conditions of high uncertainty and time pressure (Boin et al, 2020c). As a result, the conceptualization of crisis management varies widely.…”

Exploring the Relationship between U.S. Jamaican Immigrants’ Cultural Beliefs and Conflict Management Styles as These Correlations are Related to Their Perceived Job Satisfaction and Job Performance

“…In a world where dire environmental contingencies arise often without warning, organizations must be adept at creatively handling the rapid change these contingencies engender (Wang, Anne, and McLean, 2016). One of the current major contingencies for nations is both the acute and ongoing pressures associated with dealing effectively and fairly with the influx of immigrant populations.…”