“…‘AM can facilitate cost management by providing more accurate assessments of product/service costs and enabling an increased focus on the efficiency of internal business processes’ (Baird, , p. 554). Insight into the factors causing changes in total costs is ‘important for estimation, planning, performance measurement and decision making in the public sector’ (Bjornenak, , p. 193), and for improving service quality (Vasakidis et al., ).…”