Understanding coordination in computer-mediated versus face-to-face groups

Stone, Nancy J.; Posey, Matthew

doi:10.1016/j.chb.2007.02.014

Cited by 17 publications

(6 citation statements)

References 29 publications

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“…Consistent with previous research (Nardi et al, 2000; Stone & Posey, 2008), participants frequently reported IM use for coordination behaviors such as clarifications, scheduling and status updates, and for general efficiency. Participants’ higher levels of IM use for collaboration than for conflict tasks make sense in light of previous research and theory.…”

Section: Discussionsupporting

confidence: 85%

Instant Messaging as a Task-Support Tool in Information Technology Organizations

Pazos

Chung

Micari

2012

Journal of Business Communication

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Fast-paced organizational environments and growing needs for permanent and fast connectivity have steered the adoption of technologies such as instant messaging (IM) for organizational communication. However, the use of IM as a communication tool to support task completion is not well understood. This article reports on an exploratory mixed methods study investigating the use of IM as a communication tool to support task completion and multitasking in information technology organizations. The main purpose was to investigate IM use to support two types of tasks: collaboration and conflict tasks. We used a mixed methods approach incorporating quantitative and qualitative data from interviews and survey instruments. Results from the quantitative analysis suggest a significantly greater use of IM for collaboration tasks than for cognitive conflict tasks. The qualitative data helped in identifying specific tasks in the information technology corporate environment whose completion is supported by IM use. Those tasks were mapped into an existing task framework and analyzed using qualitative methods. Results from the qualitative analysis were used to complement and support the quantitative findings. A secondary goal of this article was to explore the use of IM to support multitasking. Descriptive results on use of IM to multitask are presented. The article concludes with a discussion of the main implications of this study for communication managers.

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Section: Discussionsupporting

confidence: 85%

Instant Messaging as a Task-Support Tool in Information Technology Organizations

Pazos

Chung

Micari

2012

Journal of Business Communication

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“…Team coordination or team behaviours are usually considered to be conducted more effectively in face‐to‐face environments than in distributed environments. Team members working from separate locations who communicate via telephone, e‐mail or instant messenger exchange less information during a given period of time than their face‐to‐face counterparts because ICTs are less conducive to conveying information such as facial expressions or body gestures which are more easily noticed in face‐to‐face interactions (Stone and Posey, 2008). However, communication media such as e‐mail is argued to be a lean method in its written format but not in its content which could also indicate power cues (Panteli, 2002) or function as a ‘communication buffer’.…”

Section: Introductionmentioning

confidence: 99%

Distributed work: communication in an ‘officeless firm’

Lai

Burchell

2008

New Technol Work Employ

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“…Students may also perceive their communication and collaboration more positively in familiar groups because psychological safety is higher in these groups (Schepers, de Jong, Wetzels, & de Ruyter, 2008;Van den Bossche, Gijselaers, Segers, & Kirschner, 2006). Indeed, studies by Mennecke et al (1995); Adams et al (2005); Stone and Posey (2008) found more positive perceptions of communication and collaboration in familiar groups. Therefore, a second hypothesis will be investigated: H2 Group member familiarity will lead to positive perceptions regarding the collaborative process.…”

Section: Perceptions Of Online Communication and Collaborationmentioning

confidence: 95%

Influence of group member familiarity on online collaborative learning

Janssen¹,

Erkens²,

Kirschner³

et al. 2007

Proceedings of the 8th Iternational Conference on Computer Supported Collaborative Learning - CSCL'07

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a b s t r a c tThis study investigated the effects of group member familiarity during computer-supported collaborative learning. Familiarity may have an impact on online collaboration, because it may help group members to progress more quickly through the stages of group development, and may lead to higher group cohesion. It was therefore hypothesized that increased familiarity would lead to (a) more critical and exploratory group norms, (b) more positive perceptions of online communication and collaboration, (c) more efficient and positive collaboration, and (d) better group performance. To investigate these hypotheses, 105 secondary education students collaborated in groups of three. The results of this study indicate that higher familiarity led to more critical and exploratory group norm perceptions, and more positive perceptions of online communication and collaboration. Furthermore, in familiar groups students needed to devote less time to regulating their task-related activities. The expectation that familiarity would lead to better group performance was not confirmed. These findings imply that online educators pay attention to the effects group member familiarity has on online collaborative learning.

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Understanding coordination in computer-mediated versus face-to-face groups

Cited by 17 publications

References 29 publications

Instant Messaging as a Task-Support Tool in Information Technology Organizations

Instant Messaging as a Task-Support Tool in Information Technology Organizations

Distributed work: communication in an ‘officeless firm’

Influence of group member familiarity on online collaborative learning

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