Understanding continuance intentions of physicians with electronic medical records (EMR): An expectancy-confirmation perspective

Ayanso, Anteneh; Herath, Tejaswini; O'Brien, Nicole

doi:10.1016/j.dss.2015.06.003

Cited by 67 publications

(37 citation statements)

References 44 publications

(106 reference statements)

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“…When the actual performance of the information system lives up to consumer expectation, the consumer will perceive its usefulness and obtain a high degree of satisfaction [39,43,86]. According to the ECM, perceived usefulness can influence the continued use intention of the information system [32].…”

Section: Hypotheses Of the Ecmmentioning

confidence: 99%

Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention

et al. 2020

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Under the background of the constant development of sharing economy and constant upgrade of Internet technologies, various knowledge sharing platforms have emerged in recent years. As a new form for sharing economy, knowledge sharing platforms have made great strides, thus, providing new channels of knowledge acquisition, knowledge sharing and individual knowledge storage for users. Nevertheless, knowledge sharing platforms are still faced with problems, such as uneven product quality (Content quality) and poor user experience. Therefore, how to maintain consumers' continued use intention without impairing consumer satisfaction has obviously become an issue of great concern on the development path of knowledge sharing platforms. Based on the expectation confirmation theory (ECT) and information system (IS) success model, and integrating major characteristics of knowledge sharing platforms, the conceptual models and hypotheses influencing consumers' continued use intention of knowledge sharing platforms are built to study primary factors affecting consumers' continued use intention. Through online and offline questionnaires, 428 copies were collected online, and 150 copies were collected offline, with a total of 578 copies recovered. We deleted some questionnaires with untrue and contradictory answers, because these interviewees might not have carefully read. A questionnaire is conducted with 512 valid copies collected from respondents. At the same time, the structural equation model (SEM) is used to verify and analyze hypotheses. Results show that various variables have a direct or indirect influence on consumers' continued our intention. Meanwhile, it is observed that perceived usefulness and satisfaction degree have a significant influence on continued use intention of knowledge sharing platforms. The higher the satisfaction degree is, the more likely the consumers will continue using knowledge sharing platforms. The expectation confirmation degree exerts an indirect influence on consumers' continued use intention of knowledge sharing platforms via perceived usefulness. The IS success model can also significantly influence consumers' satisfaction degree of knowledge sharing platforms. Additionally, perceived usefulness is observed to have the strongest influence on consumers' continued use intention of knowledge sharing platforms. According to the above research findings, knowledge sharing platforms should strengthen their content quality control, ensure the consistency between service quality and payment, and improve the platform quality. To sum up, this research can provide theoretical bases for sustainable development and follow-up research of the knowledge sharing platform industry.

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Section: Hypotheses Of the Ecmmentioning

confidence: 99%

Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention

et al. 2020

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“…Expectation confirmation theory is widely applied in the field of consumer behavior to study consumer continuance intentions [20][21][22]. Oliver argues that customers have pre-purchase expectations of a product or service they intend to purchase, which create an initial reference point according to which one makes a comparative judgment [23].…”

Section: Theoretical Modelmentioning

confidence: 99%

The Effect of Quality Attributes on Visiting Consumers’ Patronage Intentions of Green Restaurants

Luo

Zhu

2018

Sustainability

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Green consumption has become increasingly popular. More and more green restaurants are entering the market. The development of mobile Internet and the application of location-based services leads customers to easily visit several restaurants before making choice. Retaining a visiting customer is very important to green restaurants in the mobile Internet era. This paper develops a theoretical model to explore how the food-related, service-related and ambiance-related attributes of green restaurants influence the confirmation of expectations regarding restaurant quality and subsequent patronage intentions of visiting consumers in the context of location-based recommendations. The theoretical model is tested using the partial least squares method. The results show that the confirmation of expectations of food quality is determined by food presentation, variety and freshness; the confirmation of expectations of service quality is determined by employees and service; and the confirmation of expectations of ambiance quality is determined by cleanliness, design and décor, in terms of a positive effect on the patronage intention of visiting consumers of green restaurants making use of location-based recommendations. Finally, theoretical and practical implications are discussed.

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“…The UTAUT model has been successfully applied in studies of various health-related technologies, including information systems [ 17 , 18 , 19 , 20 , 21 , 22 , 23 , 24 ], health facilities [ 25 ], and telehealth care services [ 26 , 27 , 28 ], which indicates that the model is viable for assessing health-related technology usage behaviors. Therefore, the present study sought to determine the perceived benefits of PHR for a user and the factors affecting usage behaviors as references to guide the system’s future improvement.…”

Section: Introductionmentioning

confidence: 99%

A Study of Personal Health Record User’s Behavioral Model Based on the PMT and UTAUT Integrative Perspective

Hsieh

Kuo

Wang

et al. 2016

IJERPH

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The personal health record (PHR) is a system that enables borderless medical care services by combining technological innovation and human consideration. This study explored factors affecting the adoption of PHR from technical, medical, and social perspectives according to the Protection Motivation Theory (PMT) and Unified Theory of Acceptance and Use of Technology (UTAUT) model. A survey using a structured questionnaire was subsequently conducted, which produced the following results: (1) The PMT and UTAUT were effective at predicting PHR usage behaviors; (2) Perceived ease-of-use was the most decisive factor influencing the use of PHR, followed by self-efficacy and perceived usefulness; and (3) Behavioral intention for PHR was significantly and positively correlated with usage behavior. From the obtained results, this study recommends that health authorities and medical institutions promote self-efficacy in the use of PHR to improve the levels of behavioral intention and usage behavior among the people. Additionally, medical care institutions are recommended to promote health management and preventive healthcare concepts to help improve public acceptance of the PHR system as a means to self-manage their health. Finally, community centers, medical institutions, and health authorities are urged to work together to enhance public medical knowledge and pool resources for the PHR system, both of which are essential for improving the popularity of the PHR, public quality of life, and the effectiveness of health management.

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Understanding continuance intentions of physicians with electronic medical records (EMR): An expectancy-confirmation perspective

Cited by 67 publications

References 44 publications

Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention

Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention

The Effect of Quality Attributes on Visiting Consumers’ Patronage Intentions of Green Restaurants

A Study of Personal Health Record User’s Behavioral Model Based on the PMT and UTAUT Integrative Perspective

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