Understanding consumer's attitude towards retail store in stockout situations

Rani, Leela; Velayudhan, Sanal Kumar

doi:10.1108/13555850810890048

“…Whereas, in supply chain; stock-outs are becoming pivotal problem as recognized by practitioners and researchers (Hashmi et al, 2020b;Vasconcellos & Sampaio, 2009). Stock-outs change the shopping attitude and buying behavior (Rani & Velayudhan, 2008). Therefore, technology offers new techniques of handling stock-out situations (Avlijas, Simicevic, Avlijas, & Prodanovic, 2015).…”

Section: Information Technology and Inventory Controlmentioning

confidence: 99%

Exploring the Dimensions Using Exploratory Factor Analysis of Disruptive Factors and Inventory Control

Rashid¹,

Amirah²,

Yusof³

et al. 2020

The Economics and Finance Letters

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Healthcare industry is directly linked with human lives and face plaguing problems. Therefore, healthcare facilities minimize risks associated with deficiency of medicines or equipment. This study was carried out to find the dimensions of disruptive factors affecting inventory control at public healthcare facilities. From different healthcare facilities of District Sahiwal and Pakpattan 100 respondents were selected by utilizing random sampling. Then, Exploratory Factor Analysis was done in accordance to congregate the study objectives with a structured questionnaire. The results of this study determined two dimensions for each construct. Lastly, a test of reliability was conducted to find the acceptance level. This study broadens the scope of inventory control to healthcare. However, the study was geographically limited and thus, should be extended to other regions as well. Further, for sustainable performance, the study results should act as an enlightening figure for government and especially the healthcare facilitators in the identification of problems. Contribution/Originality: This study is one of very few investigating the dimensions of disruptive factors and inventory control. The study contributes, identifying the dimensions within the constructs, to the existing literature as well as the reliability of those constructs and their relevant dimensions. Healthcare providers imperatively persuade stochastic demand to avoid human mortality (McPake et al., 2013). A research in Ghana indicated 50% of all deaths happen due to non-availability of essential medicines.

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“…As stock-out experiences negatively affect customers' purchasing behaviors and shopping attitudes retailers using the lean inventory strategy have increased risk of stock-outs and losing customers [11]. Gradually, stock-outs are known as a retail problem by both researchers and practitioners.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Assessment of the Effect of out-of-Stock on Customers Purchasing Behavior

Ali¹

2019

IJTET

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The objective of this exploratory study was to examine stock-outs as an event and document their effects on changes in customer attitudes. A study containing both open-ended and close-ended elements was validated through a pilot study and used to collect data from 100 randomly selected participants spending at Shewa Shopping Center in Addis Ababa. The finding indicated that repeated stock-out experiences reduced customers' loyalty to brand and retailer and caused customers to leave both retailers and brand. Participants indicated that stock-out effects can be shielded through improved inventory management and better customer service. Explicit recommendations involved apology, price discounts and free delivery. The finding of this study will enable retailers to gain deeper considerate of how stock-out affects customers shopping experiences and loyalty, and offer alleviation measures to improve both. In addition, the finding will provide a positive change to both customers and retailers, where shoppers will enjoy pleasant shopping experiences and retailers can maintain their competitive advantage via loyalty of their customer.

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“…As stock-out experiences negatively affect customers' purchasing behaviors and shopping attitudes retailers using the lean inventory strategy have increased risk of stock-outs and dropping customers Rani & Velayudhan (2008). Gradually, stock-outs are known as a retail problem by both researchers and practitioners.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Assessment of the Effect of Out-of-Stock on Customers Purchasing Behavior

2019

EJBM

0

View full text Add to dashboard Cite

The objective of this exploratory study was to examine stock-outs as an event and document their effects on changes in customer attitudes. A study containing both open-ended and close-ended elements was validated through a pilot study and used to collect data from 100 randomly selected participants spending at Shewa Shopping Center in Addis Ababa. The finding indicated that repeated stock-out experiences reduced customers' loyalty to brand and retailer and caused customers to leave both retailers and brand. Participants indicated that stock-out effects can be shielded through improved inventory management and better customer service. Explicit recommendations involved apology, price discounts and free delivery. The finding of this study will enable retailers to gain deeper considerate of how stock-out affects customers shopping experiences and loyalty, and offer alleviation measures to improve both. In addition, the finding will provide a positive change to both customers and retailers, where shoppers will enjoy pleasant shopping experiences and retailers can maintain their competitive advantage via loyalty of their customer.

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Understanding consumer's attitude towards retail store in stockout situations

Cited by 9 publications

References 60 publications

Exploring the Dimensions Using Exploratory Factor Analysis of Disruptive Factors and Inventory Control

Exploring the Dimensions Using Exploratory Factor Analysis of Disruptive Factors and Inventory Control

Assessment of the Effect of out-of-Stock on Customers Purchasing Behavior

Assessment of the Effect of Out-of-Stock on Customers Purchasing Behavior

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