Understanding Consumer Acceptance of Smart Washing Machines: How Do Female Consumers’ Occupations Affect the Acceptance Process?

Kim, Sunwoo; Moon, Heekang

doi:10.1080/10447318.2022.2049135

Cited by 7 publications

(1 citation statement)

References 88 publications

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“…Hubert et al (2019) find usefulness to be a major adoption driver for smart home technology. Kim and Moon (2023) (2018) identify significant positive effects on the part of enjoyment and usefulness. Moreover, Kowalczuk (2018) identifies enjoyment as the strongest driver of smart speaker adoption.…”

Section: Drivers Of and Barriers To Smart Product Adoptionmentioning

confidence: 99%

Smartness unleashed: a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings

Fricke,

Pieper,

Woisetschläger

2023

JSTP

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PurposeConsumers' perceptions of product intelligence affect their willingness to accept smart offerings. This paper explores how people perceive various smart products based on their smartness profiles, composed of five distinct smartness facets. Additionally, the study investigates how these perceptions of product intelligence impact consumers' evaluation of factors that either promote or impede the adoption of smart products. These factors are examined as potential mediators in the adoption process. This paper aims to determine if the value-based adoption model can be applied to a broad range of smart service systems.Design/methodology/approachConsumers assessed one of 28 smart products in a scenario-based quantitative study. Multilevel structural equation modeling (SEM) is used to test the conceptual model, taking the nested data structure into account.FindingsThe findings show that product smartness essentially enhances usage intention via adoption drivers (enjoyment and usefulness) and reduces usage intention via adoption barriers (intrusiveness). In particular, the ability to interact in a humanlike manner increases the benefits consumers perceive, which in turn increases consumer acceptance. Only the smartness characteristic of awareness impairs usage intention, mediated by the perceived benefits of enjoyment and usefulness.Originality/valueIn contrast to previous research, which usually focuses on single smart products, this work examines a variety of different products, which allows for better transferability of the results to other smart offerings. Furthermore, prior research has mainly focused on single facets of product smartness or researched smartness on an aggregated level. By considering the consumer perception of each smartness facet, the authors gain deeper insights into the perceptual differences regarding product smartness and how this affects technology adoption via conflicting key acceptance drivers and barriers.

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Section: Drivers Of and Barriers To Smart Product Adoptionmentioning

confidence: 99%

Smartness unleashed: a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings

Fricke,

Pieper,

Woisetschläger

2023

JSTP

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Mind the (reporting) gap—a scoping study comparing measured laundry decisions with self-reported laundry behaviour

Klint

Johansson

Peters

2023

Int J Life Cycle Assess

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Purpose Many environmental assessments of consumer products and household services rely on self-reported data. Life cycle assessments of domestic laundering are no exception. However, potential discrepancies between self-reported behaviour and actual everyday decisions are seldom investigated due to practical challenges in collecting relevant data. This means that environmental impacts relying on such self-reported data are much more uncertain than previously acknowledged. Method Laundering data was collected at the Chalmers’ HSB Living lab (CHSBLL), a combined multi-family house and research facility in Gothenburg. The collection was both done passively (through the washing machines) as well as actively (through surveys to the tenants). RFID-readers were also installed in the machines and a number of clothing items tagged, allowing for identification. The site-specific data was later supplemented with a large statistical representative study for domestic laundering of Swedish households. This unique data quality allowed the comparison of passively collected data with survey data from tenants in a real-life setup, while validating the results from a national perspective. Result and conclusions The results suggest that consumers have trouble remembering personal choices regarding domestic laundering, meaning that self-reported data are more uncertain than previously thought. In general, the participants overestimated the amount of laundry they washed and underestimated their frequency of washing. Additionally, many participants showed an interest in changing to alternative wash programs although this change failed to materialize when they were presented with this option in real-life. The findings have potential consequences for environmental assessments and implicate those previous estimations underestimate emissions per kg laundry washed.

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Empowering homes with intelligence: An investigation of smart home technology adoption and usage

Gøthesen,

Haddara,

Kumar

2023

Internet of Things

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Understanding Consumer Acceptance of Smart Washing Machines: How Do Female Consumers’ Occupations Affect the Acceptance Process?

Cited by 7 publications

References 88 publications

Smartness unleashed: a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings

Smartness unleashed: a multilevel model for understanding consumers' perceptions and adoption across a myriad of smart offerings

Mind the (reporting) gap—a scoping study comparing measured laundry decisions with self-reported laundry behaviour

Empowering homes with intelligence: An investigation of smart home technology adoption and usage

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