Understanding Conflict in Virtual Teams: An Experimental Investigation using Content Analysis

Abstract

Abstract

The Perceived Level of Collaborative Work Environments Effect on Creative Group Problem Solving in a Virtual and Distributed Team Environment

“…We received multiple factors (18)(19)(20)(21)(22)(23)(24)(25)(26)(27)(28)(29) for each defining sort with composite reliability > 0.89. Variance explained in each segments ranged between 9% and 17%.…”

“…The literature includes a number of definitions of V&D teams [12][13][14][15][16] as including certain common characteristics, such as geographic dispersion or crossboundary collaboration [12,[17][18][19][20][21][22][23][24], driven by a common purpose [12,13,19,20], and enabled by communication technologies [17,18,22]. Other characteristics of V&D teams include temporary assignment [14,19,[23][24][25], knowledge workers as team members [19,26], and the use of contractors or other temporary consultant work relationships [14,27] The literature also indicates that IS stimulates and enhances creativity [28].…”

“…Other characteristics of V&D teams include temporary assignment [14,19,[23][24][25], knowledge workers as team members [19,26], and the use of contractors or other temporary consultant work relationships [14,27] The literature also indicates that IS stimulates and enhances creativity [28]. Therefore, in this study, we investigate the antecedents of creative group problem solving during the IS development process, using a group rather than individual unit of analysis [38].…”

Virtual software team project management

“…The importance of conflict management for effective software team operation and particularly in a virtual team setting is recognized [17,34,79,80]. When the respondents discussed a procedure or method for conflict resolution with regard to the operation of the virtual teams, a typical reply was:…”

Conflict and Team Atmosphere in Teams Engaged in Outsourcing

“…Relationship conflicts are concerned with the differences in personal taste, political preference, values and ideology, whereas task conflicts relate to the disagreements on the distribution of resources, about procedures and policies, and about judgments and interpretation of facts [10]. Task conflict, has been studied in depth in both traditional teams [10,25] and virtual teams [39,40]. Additionally, research has been conducted on the relationship between conflict and team performance [15,41,45].…”