Understanding Changes in Consumer Payment Habits - Do Mobile Payments and Electronic Invoices Attract Consumers?

Past, present and future of mobile payments research: A literature review

“…Moreover, their results suggest that mobile payments are more likely to become a complement for existing payment instruments at the early stages of development. Similarly Dahlberg and Ö örni [14] report that in Finland mobile payment instruments are marginally used to pay for both daily purchases (as compared to five other payment instruments) and for invoices (as compared to four other payment instruments). We propose the following research questions for future research: RESEARCH QUESTION 15: What features of traditional payment services could slow down the proliferation of mobile payment services?…”

“…Further analysis revealed that a number of consumer adoption studies did include users who already had experience with mobile payments [14,51]. These participants could comment on their concrete experience with mobile payment services.…”

“…We propose the following research questions for future research: RESEARCH QUESTION 15: What features of traditional payment services could slow down the proliferation of mobile payment services? If consumers are satisfied with traditional payment instruments, as the study of [14] implies, then future research should clarify what specific factors hinder the diffusion of mobile payment services. Mobile payment services may need to offer valuable properties that traditional payment services do not have, and at the same time include the most valuable properties of the services replaced.…”

“…The research was mostly based on the technology acceptance model (TAM) [16] and diffusion of innovations model [73]. The analysed studies often used the models as the base of their research, investigating whether the models' theoretical constructs are also likely to influence the intention to use, and the actual use of a mobile payment service (e.g., [7,8,13,14,34]), or examining whether consumers are ready to adopt mobile payments based on the assumed factors [17]. Some studies proposed additional factors that are considered specific to the mobile payment environment, such as cost [34,51,52,69,83,95], network externalities [51], trust and security [13,12] or mobility [52,95].…”

Conceptualizing Consumer Perceptions of Making M-Payments Using Smart Phones in Ireland

“…Therefore, perceived payment reliabilityCa consumer=s perception of the reliability of making an m-payment using a smart phoneCand ease of use are important issues if smart phones are to realize their true commercial potential. Thus far, m-payment services have failed to entice consumers and several m-payment companies and initiatives in the EU have failed or have been abandoned (Mallat 2007;Dahlberg and Oorni 2007). With many and varied payment models proposed (Turner 2009), gaining an understanding of consumers= perceptions of making m-payments using smart phones is thus required in order to develop m-payment services successfully (Dahlberg and Oorni 2007).…”