Undergraduate Students’ Academic Information and Help-Seeking Behaviours using an Anonymous Facebook Confessions Page

Abstract

This research examines undergraduate students' academic help-seeking behaviours by mining anonymous posts from a university Facebook Confessions page. From a dataset of 2,712 public posts, researchers identified 708 Confessions (26.1%) that supported student-student learning exchanges. Using a mixed methods methodology informed by a social constructivist framework, analysis of these social media interactions demonstrates that students use Confessions posts to legitimately inform their undergraduate learning and support their academic experience. Researchers conclude that Facebook Confessions can enable rich academic help-seeking and other information behaviours, and that these sites should be taken seriously by administrators, faculty, researchers, and students.