Uncovering the competency gap of students employed in business process analyst roles &amp;#x2014; An employer perspective

Chakabuda, Tendai C.; Seymour, Lisa F.; Merwe, Francois I. van der

doi:10.1109/istafrica.2014.6880599

Cited by 9 publications

(12 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Although empirical research into process owner competencies is limited and little is known about what process owners should be doing, the findings can be contrasted with a South African study into competencies of business process analysts (Chakabuda, Seymour, & Van Der Merwe, 2014). For process owners BPM competencies are emphasised more than interpersonal skills and organizational knowledge.…”

Section: Discussion Of Process Owner Competenciesmentioning

confidence: 99%

Toward a Business Process Owner Competency Framework

Garbutt

Rudman

Seymour

2017

SACJ

View full text Add to dashboard Cite

Process owners are vital to the establishment and functioning of process oriented organizations. However, there is a paucity of understanding regarding the tasks process owners should undertake and what competencies they require. In this study, sets of process owner competencies and process owner tasks emerged from interviews with executives from three financial services organizations in South Africa. The findings were compared to the BPTrends report “State of the Business Process Management Market 2016”. Common themes were identified and validated against recent literature. Based on the validated themes a business process owner competency framework was developed and discussed. The framework shows that business process owners require competencies in core business process management, strategic alignment, determining organizational goals, governance, documentation, training, and systemic thinking. The competencies and tasks identified provide a practical contribution to practitioners and recruiters in the field, while the framework adds a theoretical contribution to the field of business process management.

show abstract

Section: Discussion Of Process Owner Competenciesmentioning

confidence: 99%

Toward a Business Process Owner Competency Framework

Garbutt

Rudman

Seymour

2017

SACJ

View full text Add to dashboard Cite

show abstract

“…In his research on the redesigning of business processes to meet the needs and expectations of alumni and students in HEI, the significant influence was the level of satisfaction of students and alumni as process users. Meanwhile, the research on the application of BPM for 3D game-based mode [40] was based on the needs of the organizations to implement Santorum [40] Organizational Support Hronza and Speta [37] Organizational Flexibility Hronza and Speta [37] Strategic Alignment Almubarak and Omar [9] User Satisfaction Level Dragan et al [8] TECHNICAL Business Process Analyst (BPA) Chakabuda et al [36] Model Quality Claes et al [21]…”

Section: Bpmmentioning

confidence: 99%

Analysis of Business Process Management (BPM) Effect towards Data and Information Quality Improvement at Higher Education: A Literature Study

Sujanawati

Wibowo

2021

JTS

View full text Add to dashboard Cite

Business Process Management (BPM) is a collection of methods, techniques, and tools to optimize organizational performance. In the case of higher education institutions (HEIs), BPM is usually implemented to provide a standard business process. Implementation of Data Governance (DG) is often based on the desire for good Data Quality (DQ), to help an organization carry out its strategies and achieve its objectives. Previous research has proven that DG would improve data quality and safety and trigger a better standard. While data and information are essentially connected, BPM and DG have been addressed separately in the process of obtaining high quality data and information. This study conducts a literature review to investigate the relationship of BPM in the development of DG in HEIs. Articles related to BPM, DG, and DQ are collected from relevant databases. The articles are filtered and perused further to obtain 23 articles that are analyzed and synthesized to answer the research question. Based on these articles, a conceptual model is developed, depicting relationship in the application of BPM and DG. The first relationship identified from previous work is that the successful implementation of BPM influences DG planning and implementation success. Second, a good BPM implementation influences the process of obtaining a good DQ. Finally, implementing a good DG influences the acquirement of a good DQ. This study also found that BPM, DG, and DQ implementation at HEIs was fewer than that at other sectors or case studies, which open up opportunities for further studies.

show abstract

“…Such studies have developed a competency framework for the BPA (Sonteya, Seymour, & Willoughby, 2012), an analysis of the challenges facing teaching business process related courses in SA HEIs (Flügel, Seymour, & van der Merwe, 2014) and a further explanation of the competency gap found in the emerging Business Process Analyst role (Chakabuda, Seymour, & van der Merwe, 2014). Additionally, the SA studies were appealing as a means of comparison with this Kenyan study as SA is perceived to have progressed quite rapidly in terms of development of BPM in different industries, BPM competency building models and BPM research as a whole (Chakabuda et al, 2014;Grisdale & Seymour, 2011;Kruger & Johnson, 2010;Sonteya et al, 2012;Thompson, Seymour, & O'Donovan, 2009). The BPA competency framework that was used in the SA studies comprises 16 different competencies deemed necessary for the BPA (Sonteya et al, 2012).…”

Section: The Kenyan Contextmentioning

confidence: 99%

The Competencies Required for the BPA Role: An Analysis of the Kenyan Context

2019

InSITE Conference

View full text Add to dashboard Cite

[This Proceedings paper was revised and published in the 2019 issue of the journal Issues in Informing Science and Information Technology, Volume 16] Aim/Purpose: This study aims to answer the research question titled What are the competencies required for the Business Process Analyst (BPA) role in organizations with ERP systems in Kenya. Through 4 hypotheses, this study focuses on two specific aspects: (1) Enhancing BPM Maturity and (2) ERP implementation. Background: The emergence of complex systems and complex processes in organizations in Kenya has given rise to the need to understand the BPM domain as well as a need to analyze the new roles within organizational environments that drive BPM initiatives. The most notable role in this domain is the BPA. Furthermore, many organizations in Kenya and across Africa are making significant investments in ERP systems. Organizations, therefore, need to understand the BPA role for ERP systems implementation projects. Methodology: This study uses a sequential mixed methods approach analyzing quantitative survey data followed by the analysis of qualitative interview data. Contribution: The main contribution of this study is a description of competencies that are critical for the BPA in Kenya both in terms of enhancing BPM maturity and for driving ERP systems implementations. In addition, this study sheds light on critical BPA competencies that are perceived to be undervalued in the Kenyan context. Findings: Findings show that business process orchestration competencies are important for driving BPM maturity and for ERP systems implementations. This study found that business process elicitation, business analysis, business process improvement and a holistic overview of business thinking are often overlooked as critical competencies for BPAs but are nevertheless critical for building the BPA practitioner. Recommendations for Practitioners: From this study, practitioners such as top managers and BPAs can be enlightened on the specific competencies that require focus when carrying out BPM and when implementing ERP systems projects. Future Research: The next step is to investigate the interventions that organizations implement to build their BPA competencies. The main aim of this would be to describe those interventions that impact the requisite BPA competencies especially those competencies that were seen to be undervalued within the Kenyan context.

show abstract

Uncovering the competency gap of students employed in business process analyst roles — An employer perspective

Cited by 9 publications

References 7 publications

Toward a Business Process Owner Competency Framework

Toward a Business Process Owner Competency Framework

Analysis of Business Process Management (BPM) Effect towards Data and Information Quality Improvement at Higher Education: A Literature Study

The Competencies Required for the BPA Role: An Analysis of the Kenyan Context

Contact Info

Product

Resources

About