Uncovering Organisational Pride and Psychological Safety from Glassdoor Reviews

Abstract

Understanding employee experiences and attitudes is crucial for promoting a positive work environment, and enhancing engagement, satisfaction, productivity, and innovation. Organisational culture, represented by constructs like organisational pride (OP) and psychological safety (PS), captures these experiences. OP reflects employees' emotional attachment and dedication to an organisation, while PS embodies the collective perception of safety for risk-taking and open communication. Together, these constructs offer a rich perspective, providing a top-to-bottom view of employee experiences and attitudes. To evaluate OP and PS, we developed a deep-learning framework utilising language embeddings and applied it on 430,000 employee reviews spanning 2008 to 2020, encompassing 318 major U.S. companies. Our analysis revealed significant sector-specific variations in these constructs, highlighting the unique strengths and challenges within each sector. We identified four distinct types of companies based on their scores that we termed: ''Company and Teams Leadership'' demonstrated high levels of OP and PS, ''Company Leadership'' excelled in OP but lagged behind in PS, ''Teams Leadership'' exhibited high levels of PS but lacked in OP, and ''No Designated Leadership'' scored low in both metrics. Our automatic rationalisation of these organisational constructs paves the way towards the development of automated psychometric assessments at the workplace.