Uncovered User Engagement Pattern in LMS During COVID-19 Pandemic Using Temporal Visualization Matrix

Abstract

Movement Controlled Order (MCO) during COVID-19 pandemic causing global higher education to intensify the use of online learning to keep student engage with their study. While many institutions of higher learning plan for blended learning approach instead of full online, this sudden shift to full online causing bottleneck performance of Learning Management System (LMS). Therefore, the aim of this paper is to study the pattern of user engagement in LMS during pandemic. The case used in this study is LMS from Universiti Malaysia Pahang. Quantitative method has been chosen as a research method in this study where user interaction data from the LMS log is been used for engagement analysis. By combining the context of user engagement, we create temporal visualization matrix to gain the insight of user engagement pattern in LMS. Our findings show that both student and instructor are still highly engaged in LMS even after midnight. This insight is useful and significant for the institution (1) to deploy effective Quaity of Service (QoS) of LMS operation and (2) to design a policies related to quality assurance during pandemic by addressing the wellbeing aspect of student and instructor.

A Review of Cross-Cultural Design to Improve User Engagement for Learning Management System

“…The number of LMS is growing annually as education shifts to online settings. However, the abundance of effective LMS has faced barriers, with inconsistent user engagement, as noted by [7], [9]. Additionally, cultural factors have been identified as influencing user engagement [10].…”

LMS Implementation in High Schools in Eastern Indonesia After the Covid-19 Pandemic

“…The Covid-19 pandemic has forced the digitalization process of various business sectors to accelerate, including educational institutions such as schools (Dias et al, 2020;Salman et al, 2022). Students and teachers cannot carry out teaching and learning activities in physical classroom due to activity restrictions, social distancing, or lockdown (Abdullah et al, 2020;Mohammadi et al, 2021;Sanoto et al, 2023). On the other hand, the unavailability of online IT-based systems causes the teaching and learning process in schools to be delayed.…”