Uncertainty, Risk, and Trust: Russian and American Credit Card Markets Compared

Guseva, Alya; Róna‐Tas, Ákos

doi:10.2307/3088951

Cited by 222 publications

(123 citation statements)

References 59 publications

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“…That is, they seek out social ties in order to use the reliability that they expect from their stable relationships to compensate for lack of information regarding capabilities. For example, high reliability through social relationships compensates for deficits in creditworthiness in microcredit borrowing groups (Anthony, 2005;Anthony & Horne, 2003) and in credit card markets (Guseva & Rona-Tas, 2001; see also Cook et al, 2004). Research on interpersonal trust typically avoids these complications by focusing on the problem of reliability, using ensured capability as an implicit scope condition (see Hardin, 2002;Gambetta, 1988;Luhman, 1988;Snijders, 1996).…”

Section: Uncertainty and Forms Of Trustmentioning

confidence: 99%

Internet Exchange and Forms of Trust

Anthony

Kitts

Masone

et al. 2010

Trust and Technology in a Ubiquitous Modern Environment

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All economic exchange entails some uncertainty, but uncertainty is exacerbated in periods of social change that disrupt conventional patterns and modes of exchange. The increasing reliance on the Internet as a medium for exchange has greatly increased uncertainty, raising particular problems of trust between parties. In this study, we examine how information that may reduce uncertainty affects individuals' trust in online exchange. Within an experimental marketplace, we present subjects with a series of simulated vendors along with ratings of the vendors' transaction security. Specifically, we manipulate the source of reputation information (interpersonal vs. institutional sources) and the content of information (rating of reliability vs. capability for engaging in secure transactions) for those vendors, then assess subjects' tendency to trust in vendors. We find that although subjects are responsive to the item price and vendor rating, and subjects are more likely to trust vendors when given reputation information from institutional sources, they do not differentiate capability from reliability information in evaluating vendors in this context.

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Section: Uncertainty and Forms Of Trustmentioning

confidence: 99%

Internet Exchange and Forms of Trust

Anthony

Kitts

Masone

et al. 2010

Trust and Technology in a Ubiquitous Modern Environment

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show abstract

“…As a growing body of social scientific research attests, lenders' assessments of creditworthiness and their management of uncertainty in mass market consumer credit -including unsecured loans, car loans and other instalment plans, and the lines of credit on cards which need not be fully repaid and can be 'rolled over' at the end of each month -have come to hinge on the calculations and circulations of credit histories and scores (Burton 2008(Burton , 2012Gill 2003;Guseva and Rona-Tas 2001;Langley 2008a;Leyshon and Thrift 1999;Marron 2007Marron , 2009Poon, 2007;Ritzer 2001). Building on work that is more historical in orientation (Jeacle and Walsh 2002;Olney 1991;Calder 1999), what this interdisciplinary research shows is that the consumption of an increasing volume of consumer credit by a growing number of households and individuals in recent decades is not a functional development of the forces of consumerism and consumer culture.…”

Section: Table 1 Herementioning

confidence: 99%

Equipping entrepreneurs: consuming credit and credit scores

Langely

2013

Consumption Markets & Culture

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Use policyThe full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details. Equipping entrepreneurs: Consuming credit and credit scores AbstractOn-line products that make an individual's credit score an object of consumption and equip credit consumers with the capacity to improve their score are shown to exemplify two sets of dynamic tendencies to change in mass market consumer credit. First, as credit consumers are differentiated, sorted and targeted by lenders according to credit scores, they are no longer merely disciplined as individual bodies responsible for making repayments. Rather, and after Deleuze, they are 'controlled' through the risk-based prices that they pay as an array of disaggregated 'dividuals'. Second, the credit consumer is summoned-up as an entrepreneurial subject, in the terms of Foucault, a rational and hopeful figure. The credit consumer now appears as a subject who not only anxiously meets repayments, but who seeks rewards from managing uncertainties over future access to credit at competitive rates by investing optimism in the very mechanisms of marketized control that govern credit relations.

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“…Consumer credit is not merely a supply made available at different and differentiated interest rates and in variety of forms by intermediaries who now deploy competing business models, and who increasingly undertake complex calculations about the creditworthiness and behaviours of borrowers and the risks of lending decisions (Burton 2008;Guseva and Rona-Tas, 2001;Leyshon and Thrift, 1999;Marron 2007Marron , 2009Montgomerie, 2006;Poon, 2007). While these developments are undoubtedly of great significance to making possible the mass markets of contemporary consumer credit, studying these markets should not just be a matter of asking how burgeoning 'lendingscapes' are made possible by 'datascapes' (Burton, 2012;Latour, 2011).…”

Section: Marketing and Salesmentioning

confidence: 99%

Consuming credit

Langley

2013

Consumption Markets & Culture

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The full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders.Please consult the full DRO policy for further details.

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Uncertainty, Risk, and Trust: Russian and American Credit Card Markets Compared

Cited by 222 publications

References 59 publications

Internet Exchange and Forms of Trust

Internet Exchange and Forms of Trust

Equipping entrepreneurs: consuming credit and credit scores

Consuming credit

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