Uncertainty Detection in Supervisor–Operator Audio Records of Real Electrical Network Operations
Jaime Acevedo,
Gonzalo Garcia,
Ricardo Ramirez
et al.
Abstract:The quality of verbal communication, understood as the absence of uncertainty in the message transmitted, is a key factor in mission-critical processes. Several processes are handled by direct voice communication between these endpoints and any miscommunication could have an impact in success of the task. For that reason, the quality control of verbal communication is required to ensure that the instructions issued are effectively understood and adequately executed. In this context, it is expected that instruc… Show more
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