Uncertainty and support-seeking in US-based online diabetes forums

Delaney, Amy L.; Basinger, Erin D.

doi:10.1080/00909882.2020.1851039

Cited by 5 publications

(1 citation statement)

References 36 publications

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“…Through initiating threads, users may also get care, empathy, affirmation and other emotional support directly from others (Liu et al, 2020b). Direct emotional support can make users feel cared for (Sharma and Khadka, 2019), build users' confidence in self-care (Li and Yan, 2020) and help users get rid of the uncertainty in diabetes self-management (Delaney and Basinger, 2021). In a word, direct emotional support receipt can help users maintain a good emotional state and then increase their chances of attaining their health goals (Song et al, 2020).…”

Section: Conscious Processmentioning

confidence: 99%

Unconscious or conscious? The impacts of habit and social support receipt on older adults' continued participation in online health communities

Zuo

2022

AJIM

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PurposeOnline health communities (OHCs) can be complementary to healthcare systems to improve the health behaviors of older adults with chronic diseases. This study aims to examine the impacts of habit and social support receipt on older adults' continued participation in OHCs. Particularly, the authors discussed the influences of social support received in two ways: social support received by initiating threads (direct social support receipt) and social support received by being exposed to the threads initiated by others (indirect social support receipt).Design/methodology/approachBased on the dual-process model (i.e. conscious process and unconscious process), the authors developed the research model. Data from one of the biggest online diabetes communities in Europe were collected. Besides, we used the support vector machine algorithm for social support classification and used the Cox proportion hazards model for model validation.FindingsOlder adults' continued participation is influenced by habit and indirect informational support. Habit moderates the relationship between direct informational support receipt and older adults' continued participation. Furthermore, direct and indirect emotional support receipt are both not associated with older adults' continued participation, regardless of their habit strength.Originality/valueThis is the first study investigating older adults' continued participation in OHCs based on the dual-process model. The findings of this study reveal that older adults' continued participation is determined by both the habit and specific conscious evaluation of benefits based on the social support receipt.

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Section: Conscious Processmentioning

confidence: 99%

Unconscious or conscious? The impacts of habit and social support receipt on older adults' continued participation in online health communities

Zuo

2022

AJIM

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Chronic Diseases: Diabetes

Basinger¹,

Morris²

2022

The International Encyclopedia of Health Communication

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Diabetes mellitus is a chronic and often debilitating illness, and its prevalence is rapidly increasing across the globe. Though it originates in the pancreas, diabetes affects multiple organs and systems in the body, including the kidneys, eyes, nervous system, and heart. Beyond its physical effects, diabetes is also associated with depression, social isolation, and difficulty maintaining relationships. Health communication scholars have addressed both individual and relational correlates of diabetes, including self‐care, health literacy, uncertainty, coping, the patient–clinician relationship, stigma, and social support. Importantly, not all people with diabetes have similar experiences, given the healthcare inequities that exist for racially marginalized groups, people with lower socioeconomic status, and individuals in larger bodies. Health communication scholarship should continue to investigate the diabetes experience, focusing on structural inequities, the role of the media, and health communication campaigns aimed at prevention.

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