Unbridled Commitment to Profit by Nigeria’s Electricity Distribution Companies and Spirituality in Consumer Value Creation: An Assessment of the Adoption by the Ikeja Electricity Distribution Company of the Inherited Industry-Wide Strategy of the Estimated Consumer Billing System
Abstract:The study was to investigate how the unbridled commitment of the electricity distribution companies in Nigeria to profit affects their spirituality in consumer value creation; while also establishing the extent to which the distribution companies have affected the consumers with the fraudulent and unethical estimated and coded billing system inherited from the defunct Power Holding Company of Nigeria. Focus was on Ikeja Electricity Distribution Company. Within the operational domain of Ikeja Electricity Distri… Show more
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