Unattended delivery to the home: an assessment of the security implications

McKinnon, Alan Campbell; Tallam, Deepak

doi:10.1108/09590550310457827

Cited by 82 publications

(97 citation statements)

References 4 publications

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“…We further contribute to the literature by providing our specific findings for nonfood distribution, since previous literature focused on non-food warehouse management for OC retailing (e.g., Hübner et al 2015) and on grocery-specific distribution issues with online retailing (e.g., Kämäräinen et al 2001;Punakivi et al 2001;Punakivi and Tanskanen 2002;McKinnon and Tallam 2003;Boyer and Hult 2005;Grant et al 2006Grant et al , 2014Hübner et al 2016b). …”

Section: Systematization Of Concepts For Oc Distribution Based On Empmentioning

confidence: 97%

“…Focusing on OC destinations, McKinnon and Tallam (2003) classify the main forms of unattended home delivery, whereas Fernie et al (2009) classify home delivery options in general. Agatz et al (2008) identify the advantages of store pickup concepts, namely bridging the ''last mile'' and any positive effects on crosschannel sales.…”

Section: Literature On Forward Distributionmentioning

confidence: 99%

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Distribution systems in omni-channel retailing

Hübner

Holzapfel

Kühn

2016

Bus Res

197

153

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The growing importance of online sales means that traditional bricksand-mortar retailers need to create new distribution systems to serve customers through multiple channels. Building an effective and efficient omni-channel (OC) distribution system, however, leads to multiple challenges. The questions arise for example, from where online orders should be fulfilled, how delivery and return processes can be organized, and which context-specific OC distribution systems exist. Answering these questions retail research and practice require an overall view of the distribution concepts for direct-to-customer and store deliveries in OC retailing, including the associated return processes. This overall picture is still missing in the literature. We conducted an exploratory study to close this observable gap in the literature. This exploratory study is based on semi-structured interviews with major OC retailers in German-speaking countries and was complemented by market data research and discussions with further experts in the field of OC retailing. Based on the results of the study, the forward distribution system in OC retailing is characterized by the sources (supplier DCs, retailer DCs, stores) and destinations (home, store) which describe the options for store delivery, home delivery, and store pickup. Return processes are likewise characterized by the sources (store, home) and destinations (store, DC, return center). This framework forms the foundation for analyzing contextual criteria, identifying when the different conceptual designs are applied, determining industry-specific characteristics, 123Business Research (2016) 9:255-296 DOI 10.1007 and illustrating ways to further advance OC retailing. The present paper, therefore, contributes to the literature in three main areas: (1) it identifies and systematizes the forward and backward concepts in OC retailing, (2) it reveals application and development areas for achieving excellence in OC fulfillment and logistics, and (3) shows the need for developing sector-and context-specific OC distribution systems.

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Section: Systematization Of Concepts For Oc Distribution Based On Empmentioning

confidence: 97%

Section: Literature On Forward Distributionmentioning

confidence: 99%

Distribution systems in omni-channel retailing

Hübner

Holzapfel

Kühn

2016

Bus Res

197

153

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“…retailer's intermediate warehouse or store). The destination can either be consumers' homes or, increasingly, their workplaces (McKinnon and Tallam, 2003). The mode of delivery can be in-sourced (using retailer's own vehicle fleet), outsourced to a third-party logistics provider (3PL) (Boyer and Hult, 2005), or crowd-sourced using independent contractors (Wang et al, 2016).…”

Section: Review Of Lml Distribution Structuresmentioning

confidence: 99%

“…Consumerdriven e-commerce reports studies based in Finland Saranen, 2001), Scotland (McKinnon andTallam, 2003), the USA (Boyer et al, 2009), England (McLeod et al, 2006, Germany (Wollenburg et al, 2017), and Brazil (Wanke, 2012), amongst others. While these studies contribute to generating a useful library of contexts, they are difficult to compare, given differences in geography and geographically based data collection and analysis methods.…”

mentioning

confidence: 99%

Consumer-driven e-commerce

Lim

Jin

Srai

2018

IJPDLM

242

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.*Related content and download information correct at time of download. Purpose -The purpose of this paper is to re-examine the extant research on last-mile logistics (LML) models and consider LML's diverse roots in city logistics, home delivery and business-to-consumer distribution, and more recent developments within the e-commerce digital supply chain context. The review offers a structured approach to what is currently a disparate and fractured field in logistics. Design/methodology/approach -The systematic literature review examines the interface between e-commerce and LML. Following a protocol-driven methodology, combined with a "snowballing" technique, a total of 47 articles form the basis of the review.Findings -The literature analysis conceptualises the relationship between a broad set of contingency variables and operational characteristics of LML configuration (push-centric, pull-centric, and hybrid system) via a set of structural variables, which are captured in the form of a design framework. The authors propose four future research areas reflecting likely digital supply chain evolutions.Research limitations/implications -To circumvent subjective selection of articles for inclusion, all papers were assessed independently by two researchers and counterchecked with two independent logistics experts. Resulting classifications inform the development of future LML models. Practical implications -The design framework of this study provides practitioners insights on key contingency and structural variables and their interrelationships, as well as viable configuration options within given boundary conditions. The reformulated knowledge allows these prescriptive models to inform practitioners in their design of last-mile distribution. Social implications -Improved LML performance would have positive societal impacts in terms of service and resource efficiency. Originality/value -This paper provides the first comprehensive review on LML models in the modern e-commerce context. It synthesises knowledge of LML models and provides insights on current trends and future research directions.

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“…The reasons for this high failure rate have been largely due to lifestyle changes: the growth in single-person households; flexible working patterns and higher female employment levels, which have resulted in up to half of UK homes being empty between 9 a.m. and 4 p.m. during weekdays (9). Unsecured delivery at the household, often without the householders consent, can result in theft of the product, denial of receipt and even burglary (11). IMRG (12) estimated that 65 million first-time home deliveries failed in 2006, costing £682 million ($1,012 million).…”

mentioning

confidence: 99%

Addressing the Last Mile Problem

Song

Cherrett

McLeod

et al. 2009

Transportation Research Record

101

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The impacts of failed first-time home deliveries on additional carrier journeys (repeat deliveries), and customer trips (to retrieve goods from carrier depots) are of increasing concern to e-retailers and have been assessed in this paper. The attended collection/delivery point (CDP) concept is one solution to deal with first-time delivery failures, using a variety of outlets (e.g. convenience stores, petrol stations, post offices) as alternative addresses to receive deliveries.Using a database of households from across West Sussex in the UK, this paper confirms that certain benefits might accrue from using networks of Local Collect post offices, supermarkets and railway stations as CDPs, compared with the traditional delivery method where the carrier may make several redelivery attempts to the home with the customer making a personal trip to the carrier's depot in the event that these attempts also fail. A network of CDPs across West Sussex would function most effectively (in terms of reducing the overall travelling costs associated with handing failed first-time deliveries) when:

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Unattended delivery to the home: an assessment of the security implications

Cited by 82 publications

References 4 publications

Distribution systems in omni-channel retailing

Distribution systems in omni-channel retailing

Consumer-driven e-commerce

Addressing the Last Mile Problem

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