UMN E-Complaint Application with Automatic Classification Feature
Vannia Ferdina,
Seng Hansun,
Marcel Bonar Kristanda
Abstract:In university, students’ complaints about the services provided are essential things to note because it could lead to higher student transfer if not appropriately handled. In Universitas Multimedia Nusantara (UMN), students can express their complaints through Dewan Keluarga Besar Mahasiswa (DKBM) UMN. By technology development, an online complaint submission system can be applied at UMN. A method that can be used in supporting efficient complaints processing is by using automated classification system since i… Show more
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