UAE Economic Diversification: A Medical Tourism Perspective

Ahmed, Jawaher; Moonesar, Immanuel Azaad; Mostafa, Mona; Zakzak, Lama; Khalid, Faraz

doi:10.1007/978-981-15-6058-3_10

Cited by 3 publications

(5 citation statements)

References 19 publications

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“…For instance, Data use policy in Facebook and privacy policy of Instagram. This model offers flexibility for several platforms and helps in adapting quickly to several evolving technologies (Ahmed, 2020). It also increases concerns about significant conflicts among the profit motives of platforms and privacy rights of users.…”

Section: Models Of Privacy Protectionmentioning

confidence: 99%

“…Laws related to cybercrime in the UAE have given powers to the court to confiscate software, devices, and contents used in conducting a crime by using online platforms. According to Ahmed (2020), in UAE, the person who conducts cyberbullying faces a fine of up to Dh 150,000 and gets a six-month jail sentence.…”

Section: Legal Actions In the Uae When It Comes To Privacymentioning

confidence: 99%

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تصور الطلبة للخصوصية في شبكات التواصل الاجتماعي في دولة الإمارات العربية المتحدة:

المرموم

2024

المجلة المصرية لبحوث الأعلام

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This study aimed to assess the social media privacy perception of students in the University of Sharjah (UOS). This study used a quantitative method. 146 students voluntarily completed an online survey in english. The findings revealed two major results: A figure of 91% of students were active on social media platforms, with Snapchat and Instagram being the most popular choices. However, it was concerning that 92% of these studentsdo not fully comprehend and do not read the terms and conditions of these platforms, pointing out a gap in awareness and digital literacy. Students expressed concerns about privacy breaches, with identity theft ranking as the top worry. The United Arab Emirates' (UAE) stringent legal framework imposing imprisonment and fines for cybercrimes was seen as a defensive factor. It is suggested by this study that increasing digital literacy among students is an important aspect to take into consideration, and that education in this area is imperative.

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Section: Models Of Privacy Protectionmentioning

confidence: 99%

Section: Legal Actions In the Uae When It Comes To Privacymentioning

confidence: 99%

تصور الطلبة للخصوصية في شبكات التواصل الاجتماعي في دولة الإمارات العربية المتحدة:

المرموم

2024

المجلة المصرية لبحوث الأعلام

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Section: Introductionmentioning

confidence: 99%

“…It plays a crucial role in the economy of destination countries. It not only fuels the growth of the healthcare industry in the host country but also supports other allied industries such as travel and hospitality (Ahmed et al, 2020). "It is driven by several factors: economic development, technological advances, political forces, cultural values and beliefs, social norms, and environmental changes" (Lee, 2000).…”

Section: Introductionmentioning

confidence: 99%

Understanding barriers to inbound medical tourism in the United Arab Emirates from a provider's perspective

Mishra

Rana

2022

WHATT

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PurposeThe purpose of the study is to identify the important barriers to the development of medical tourism in the United Arab Emirates (UAE). Further, it aims to establish a relationship among these barriers and propose a framework to overcome them.Design/methodology/approachThe study uses a narrative review of the literature to identify barriers to medical tourism development (MDT) in the UAE. Using a graph theory-based Total Interpretive Structural Modelling (TISM) approach to explaining the hierarchy of the identified barriers and interpret the relationship links. The study further uses Cross-impact matrix multiplication applied to classification (MICMAC) analysis to validate the finding of the study and derive conclusions.FindingsThe study identifies barriers related to MDT as (1) Policies and Regulations (2) Government support (3) Healthcare costs (4) Healthcare Capacity (5) Healthcare Quality (6) Medical Insurance (7) Facilitator and Marketing (8) International Relations (9) Ease of Travel, and (10) Religion, Culture, and Language. The study concludes that Healthcare Cost, Healthcare Quality, and the inapplicability of international medical insurance are the most important barriers. More than fifty percent of barriers fall under the linkage quadrant in MICMAC analysis which reflects that overcoming one barrier helps in overcoming other barriers as well.Originality/valueThis study is one of the most comprehensive accounts of the barriers to MDT in the UAE and strategies to overcome these barriers. To the best of our knowledge, we were not able to find a similar study.

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“…Tourism has been introduced as one of the largest and the fastest rising and competitive industries in the 20th century in the World, especially in an Islamic country. With this background, it requires to be able to adapt itself constantly to customers' shifting needs and desires to obtain customer satisfaction, safety and pleasure that are chiefly the focus of tourism-based businesses (Ahmed et al, 2020;Alves et al, 2020;Biyikli and Zincir, 2020). The globalization of health-care has given rise to a new form of tourism known as "health tourism."…”

Section: Introductionmentioning

confidence: 99%

Customer experience management in medical tourism (case study: Iranian hospital’s medical tourists)

Dabaghi

Ardakani

Tabataba’i-Nasab

2021

JIMA

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Purpose The purpose of this paper is to focus on the emerging phenomenon of medical tourism in the context of Iran from a customer experience management perspective and benchmark of their judgment including positive or negative, of the experience they have achieved of the Iranian health (medical) experience (CE) and suggest scenarios for the improvement of the Iranian customer experience management (CEM). Design/methodology/approach The research methodologies and research methods that are used in this descriptive-analytical research are based on an inspection of the remarkable literature related to medical tourism and customer experience management. The data gathering instrument is a researcher-made questionnaire based on the variables in the conceptual model extracted from the research literature. The study was conducted from May to August 2019. The population cohort of this study was the foreign patients calling selected Iranian hospitals and the sampling method was a purposive and snowball sample of prospective medical tourists. As the study was conducted throughout Iran, some important hospitals in Iran were selected by stratified sampling Yang et al. (2020b). The sample size and data saturation were 500 participants Lv and Song (2019). The collected data using the questionnaire were analyzed by SPSS software and statistical tests. Findings According to the results, the customer experience management statistical significance in the task aspect is (p = 0.0523), in the mechanical aspect is (p = 0.0563), in the human aspect is (p = 0.0544). The study showed positive customer experience among the patients who had been treated in the Iranian hospitals. Originality/value There is a lack of study that focuses on medical tourism and customer experience management in Iran. Therefore, based on the results of this study, the experience of medical tourists in Iran proved to be positive and satisfying. As little research has been conducted in the area of customer experience management (CEM) in Iranian medical tourism, future researchers can use these valuable results precisely and in more detail to benchmark more accurately the customer experience in all areas of medical and health tourism and other research areas in different aspects of CEM in Iran.

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UAE Economic Diversification: A Medical Tourism Perspective

Cited by 3 publications

References 19 publications

تصور الطلبة للخصوصية في شبكات التواصل الاجتماعي في دولة الإمارات العربية المتحدة:

تصور الطلبة للخصوصية في شبكات التواصل الاجتماعي في دولة الإمارات العربية المتحدة:

Understanding barriers to inbound medical tourism in the United Arab Emirates from a provider's perspective

Customer experience management in medical tourism (case study: Iranian hospital’s medical tourists)

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