U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality

Thambusamy, Ravi; Palvia, Prashant

doi:10.1007/s10796-018-9841-z

Cited by 8 publications

(5 citation statements)

References 127 publications

(84 reference statements)

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“…A healthcare provider's capacity refers to the number of medical resources in ICU such as staff, space, and medical supplies (pharmaceuticals and equipment) available, while a healthcare provider's capability refers to the quality of these resources in delivering services in ICU including the types of healthcare professionals available to render appropriate care for the patients and the quality of medical resources available to administer certain treatments for patients at the proper time and place. Therefore, a healthcare provider's capacity and capability are considered a part of the ICU preparedness plan to improve the healthcare services' quality [60]- [62].…”

Section: A Healthcare Provider Capacitymentioning

confidence: 99%

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IoT MEMS: IoT-Based Paradigm for Medical Equipment Management Systems of ICUs in Light of COVID-19 Outbreak

2021

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Recently, COVID-19 has infected a lot of people around the world. The healthcare systems are overwhelmed because of this virus. The intensive care unit (ICU) as a part of the healthcare sector has faced several challenges due to the poor information quality provided by current ICUs' medical equipment management. IoT has raised the ability for vital data transfer in the healthcare sector of the new century. However, most of the existing paradigms have adopted IoT technology to track patients' health statuses. Therefore, there is a lack of understanding on how to utilize such technology for ICUs' medical equipment management. This paper proposes a novel IoT-based paradigm called IoT Based Paradigm for Medical Equipment Management Systems (IoT MEMS) to manage medical equipment of ICUs efficiently. It employs IoT technology to enhance the information flow between medical equipment management systems (THIS) and ICUs during the COVID-19 outbreak to ensure the highest level of transparency and fairness in reallocating medical equipment. We described in detail the theoretical and practical aspects of IoT MEMS. Adopting IoT MEMS will enhance hospital capacity and capability in mitigating COVID-19 efficiently. It will also positively influence the information quality of (THIS) and strengthen trust and transparency among the stakeholders.

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Section: A Healthcare Provider Capacitymentioning

confidence: 99%

“…Also, communication and transparency are improved when family members are a part of ICU care. Thus, the ability of family and patient to use technology such as ICU applications and healthcare wearable devices can enhance communication among the ICU team, the family, and the patient [62], [67], [68].…”

Section: Patient and Familymentioning

confidence: 99%

IoT MEMS: IoT-Based Paradigm for Medical Equipment Management Systems of ICUs in Light of COVID-19 Outbreak

2021

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“…The goal of every healthcare system is an efficient and effective treatment of patients. The healthcare sector, however, is an unstable system underlying permanent incremental and radical changes due to medical progress, new regulations, upcoming technologies (Thambusamy and Palvia, 2018) or even comprehensive health system reforms (Freeman et al. , 2018).…”

Section: Introductionmentioning

confidence: 99%

Process maturity and patient orientation in times of a health system reform

Bogodistov

Moormann

Sibbel

et al. 2021

BPMJ

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PurposeThis study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare providers in Ukraine which experiences a fundamental transformation of its healthcare system.Design/methodology/approachThe investigation was conducted among the full population of the chief physicians from 53 medical institutions (hospitals, general practitioners centers, dental clinics, and maternity clinics) in one of the largest cities in Ukraine. We investigated the maturity of the process of interaction with patients as perceived by these top managers. We applied variance-based structural equation modeling (SmartPLS3).FindingsThe study shows that each stage of process maturity predetermines the following one. With regard to the impact of each stage of process maturity on patient orientation, all stages show a positive and significant relationship toward patient orientation, i.e. even the lowest stage of maturity is critical for patient orientation. A further contradictory finding to extant literature is, that based on the set of indicators, the process appears to be in different stages at the same time. This speaks against the regular sequence-based approach toward process maturity.Originality/valueAlthough it has been assumed that higher degrees of process maturity are associated with higher customer (patient) orientation, this work shows that the relationship holds also for each stage of process maturity separately. This research is based on a very unique sample – the almost complete set of chief physicians and their deputies of practically all medical institutions of a large city.

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“…Anthony et al ( 2018 ) determined that 22% of the people surveyed were not using patient portals due to security and privacy concerns. Hence, the exigency to find factors that impact patient portal continuous use is highly warranted because the full benefits of implementing digital health technologies (Thambusamy & Palvia, 2020 ) by healthcare organizations cannot be realized if continuous use by patients cannot be sustained.…”

Section: Introductionmentioning

confidence: 99%

Sustaining Patient Portal Continuous Use Intention and Enhancing Deep Structure Usage: Cognitive Dissonance Effects of Health Professional Encouragement and Security Concerns

et al. 2021

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Sustaining patient portal use is a major problem for many healthcare organizations and providers. If this problem can be successfully addressed, it could have a positive impact on various stakeholders. Through the lens of cognitive dissonance theory, this study investigates the role of health professional encouragement as well as patients’ security concerns in influencing continuous use intention and deep structure usage among users of a patient portal. The analysis of data collected from 177 patients at a major medical center in the Midwestern region of the United States shows that health professional encouragement helps increase the continuous use intention and deep structure usage of the patient portal, while security concerns impede them. Interestingly, health professional encouragement not only has a direct positive influence on continuous use intention and deep structure usage but also lowers the negative impact of security concerns on them. The research model explains a substantial variance in continuous use intention (i.e., 40%) and deep structure usage (i.e., 32%). The paper provides theoretical implications as well as practical implications to healthcare managers and providers to improve patient portal deep structure usage and sustained use for user retention.

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U.S. Healthcare Provider Capabilities and Performance: the Mediating Roles of Service Innovation and Quality

Abstract: This is a post-peer-review, pre-copyedit version of an article published in Information Systems Frontiers.

Cited by 8 publications

References 127 publications

IoT MEMS: IoT-Based Paradigm for Medical Equipment Management Systems of ICUs in Light of COVID-19 Outbreak

IoT MEMS: IoT-Based Paradigm for Medical Equipment Management Systems of ICUs in Light of COVID-19 Outbreak

Process maturity and patient orientation in times of a health system reform

Sustaining Patient Portal Continuous Use Intention and Enhancing Deep Structure Usage: Cognitive Dissonance Effects of Health Professional Encouragement and Security Concerns

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