Two case studies of user involvement in the recruitment of staff for drug services

Foster, Jaye; Tyrell, Karen; Cropper, Vanessa; Hunt, Neil

doi:10.1080/09687630601022432

Cited by 6 publications

(5 citation statements)

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“…These practices are also common in the education sector, where student panels are appointed, for example, to attend and evaluate trial lectures delivered by potential job candidates. These studies also highlight that users need to be recruited, trained and supported before and during such involvement, which may increase the time and resources needed for FLE recruitment (Foster et al, 2007;Baxter et al, 2017). When they are prepared, however, public service users seem to make a range of contributions, thus supporting our argument for extending co-production to FLE recruitment practices.…”

Section: Recruitment and User Involvement In The Fle Recruitment Processsupporting

confidence: 59%

“…The first literature stream focuses on specific scenarios, such as mental health or disability services, where one social worker is often recruited to work with one or a small group of public service users (Baxter et al, 2017). The findings show that users can help in defining applicants' required skills and competencies during the pre-recruitment stage (Hurtado et al, 2014), be part of the selection panel during the interview and selection process (Sánchez-Bahíllo et al, 2012) and contribute to the assessment of a candidate's skills (Foster et al, 2007). These practices are also common in the education sector, where student panels are appointed, for example, to attend and evaluate trial lectures delivered by potential job candidates.…”

Section: Recruitment and User Involvement In The Fle Recruitment Processmentioning

confidence: 99%

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Co-production in the recruitment of frontline public service employees

Trischler

Kaluza

2021

Policy &Amp; Politics

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This article analyses whether involving public service users in the recruitment of frontline employees (FLEs) helps to identify candidates who have the skills needed to co-produce with citizens. It investigates user involvement in FLE recruitment in three public service organisations in Sweden – from the perspectives of service managers, service developers, Human Resource Managers, union representatives and frontline employees. It finds that involving users was perceived to be beneficial for attracting and identifying applicants with a user-centred mindset. User involvement was also seen useful for establishing realistic expectations of what public services can deliver. However, a perceived challenge was to ensure equality and equity of user contributions. This included finding users who were sufficiently informed but without resorting to ‘expert users’. Many users required preparation, which added to the complexity and cost of recruitment, and it was important to overcome internal resistance by involving staff in designing and trialling the process.

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Section: Recruitment and User Involvement In The Fle Recruitment Processsupporting

confidence: 59%

Section: Recruitment and User Involvement In The Fle Recruitment Processmentioning

confidence: 99%

Co-production in the recruitment of frontline public service employees

Trischler

Kaluza

2021

Policy &Amp; Politics

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“…Given that this method of involvement appears to be relatively easy to implement and is generally valued by service users (Foster, Tyrell, Cropper, & Hunt, 2007) our data suggest that it is being underutilized.…”

Section: Discussionmentioning

confidence: 69%

User involvement in efforts to improve the quality of drug misuse services in England: A national survey

Patterson

Weaver

Agath

et al. 2009

Drugs: Education, Prevention and Policy

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Aim: To examine the extent of user involvement (UI) in efforts to improve the quality of drug misuse services in England, to identify outcomes of involvement, and explore factors that promote and hinder this process. Methods: Cross-sectional survey of service commissioners, providers and members of user groups in a representative sample of 50 of the 149 English Drug Action Teams (DATs) in England. Findings: We found wide variation in the degree to which systems for involving users had been implemented. Thirty-nine (84.7%) of the 46 DATs that responded reported working with service users, but only 22 (47.8%) involved them directly in commissioning services. User groups had generally been set up with the support of service providers, and had been running for an average of three years. Most stakeholders were able to identify changes to the organization and delivery of services resulting from user involvement, but the impact of these changes on engagement and retention in services has not been examined. Stakeholders reported that cultural, organizational, and individual variables hindered UI, including staff resistance and limited numbers of users willing to be involved. Conclusions: Our findings suggest that most commissioners and providers of drug services in England involve users in efforts to improve service quality. Direct payments to users, effective systems for delivering feedback, and a better understanding of the impact of the outcomes of involvement may help to sustain this process.

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“…For example, mistrust of ‘authority’ and government systems, prejudice, social exclusion and the stigma associated with illegal drug use described by commentators (Polley 1995, Barnes et al . 1999, Efthimou‐Mordaunt 2005, Foster et al . 2005) were found to perpetuate power imbalances, thereby inhibiting involvement.…”

Section: Discussionmentioning

confidence: 99%

‘They can't solve the problem without us’: a qualitative study of stakeholder perspectives on user involvement in drug treatment services in England

Patterson

Weaver

Agath

et al. 2009

Health &Amp; Social Care in the Community

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Providers of public health care are under pressure to involve service-users in service development. This pressure emanates from legislators and the public who promote user involvement (UI), as a 'means to an end' and/or 'an end in itself'. Case studies in six English commissioning areas explored the process and purpose of UI in drug treatment services. In-depth interviews with 139 respondents who commission, manage, deliver or use services were conducted. We identified 'non-', 'passive-' and 'active participant' users. Active users were commonly motivated by a desire for social justice, a social conscience and personal development. UI was evidently influenced by multiple social organizational and personal factors. Some 'generic' factors have been reported in other settings. However, the illegality of drug use powerfully affects all stakeholders creating a context unique to drug treatment settings. Stigma and power imbalances were pervasive, and strong tensions concerning the goal and purpose of UI were apparent. Within the UK context, we identified five organizational approaches to UI. Based on rationale and objectives of UI, and the scope of influence accorded users, organizations could be characterised as protagonists, pragmatists, sceptics, abstainers or avoiders. We conclude that many tensions apparent in local level UI have roots in UI policy, which is ambiguous about: (1) benefit and rights, and (2) the promotion of healthcare objectives within a UK drug strategy driven by a crime reduction agenda. This duality must be resolved for UI to flourish at local level.

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Two case studies of user involvement in the recruitment of staff for drug services

Cited by 6 publications

References 0 publications

Co-production in the recruitment of frontline public service employees

Co-production in the recruitment of frontline public service employees

User involvement in efforts to improve the quality of drug misuse services in England: A national survey

‘They can't solve the problem without us’: a qualitative study of stakeholder perspectives on user involvement in drug treatment services in England

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