Two Approaches to Measuring Quality in Medical Case Management Programs

Collard, Ann F.; Bergman, Andrew; Henderson, Mary

doi:10.1016/s0097-5990(16)30327-x

QRB - Quality Review Bulletin

1990

DOI: 10.1016/s0097-5990(16)30327-x

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Two Approaches to Measuring Quality in Medical Case Management Programs

Ann F. Collard

Andrew Bergman²,

Mary Henderson³

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1990

1999

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Cited by 3 publications

(2 citation statements)

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“…According to Aaronson (1994), the validity and reliability of data may be threatened by quality and accuracy of the data entry and extraction, as well as by the reviewers' interpretation of the data. If the information is incomplete or missing, it may not be possible to link process variables with outcomes (Collard, 1990). Another disadvantage is the expenditure of time and energy required for the process.…”

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confidence: 99%

Case Management for Injured Workers: A Descriptive Study using a Record Review

et al. 1999

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This is the fifth in a series of six articles describing a comprehensive and in depth evaluation of .a case management program initiated by the Washington State Department of Labor and Industries in September 1993. The purpose of the program was to provide the coordination of health and medical services for workers who sustained injuries categorized as either catastrophic (i.e.• spinal cord injury with paralysis. amputated limbs) or medically complex (i.e., secondary conditions that complicate recovery. chronic pain syndrome). The conceptual framework that guided the activities of this study is based on a quality assessment model. Quality assessment approaches are used to obtain information about the structures. processes. and outcomes that characterize a program. This information leads to recommendations related to appropriate action that can be taken to safeguard and enhance the efficiency and effectiveness of services. Multiple tech

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Case Management for Injured Workers: A Descriptive Study using a Record Review

et al. 1999

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“…One strategic component of managed care is case management (Collard, 1990). In addition to the clinical goal of providing healthcare with the best possible outcome, case management is said to promote tighter administrative controls over patient care.…”

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Patient Perceptions of Coordinated Care: The Importance of Organized Communication in Hospitals

Beaudin

Lammers

Pedroja

1999

Journal For Healthcare Quality

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In today's healthcare environment, it is important to understand the dimensions along which healthcare consumers from their judgments about quality of care. This study was conducted to examine patient perceptions and observations about the coordination of care in a hospital setting and to identify the effect of patients' perspectives on satisfaction. The results suggest that even as lay observers, patients are interactors during their hospital experiences and their perceptions about care coordination are affected by communication patterns among healthcare professionals.

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Technology and Outpatient Review: A Preliminary Evaluation

Bergman

Henderson

Cline

1990

QRB - Quality Review Bulletin

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Two Approaches to Measuring Quality in Medical Case Management Programs

Cited by 3 publications

References 5 publications

Case Management for Injured Workers: A Descriptive Study using a Record Review

Case Management for Injured Workers: A Descriptive Study using a Record Review

Patient Perceptions of Coordinated Care: The Importance of Organized Communication in Hospitals

Technology and Outpatient Review: A Preliminary Evaluation

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