Twitter Use During a Weather Event: Comparing Content Associated with Localized and Nonlocalized Hashtags

Lachlan, Kenneth A.; Spence, Patric R.; Lin, Xialing; Najarian, Kristy M.; Greco, Maria Del

doi:10.1080/10510974.2014.956940

Cited by 55 publications

(48 citation statements)

References 37 publications

(31 reference statements)

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“…During the information glut of everyone commenting on an emergency, government agencies and crisis managers should actively seek the attention of affected publics trying to make sense of an overflow of information. Previous studies also indicate a lack of two-way communication between emergency managers and the public (Lachlan, Spence, Lin & Del Greco, 2014;Lachlan, Spence, Lin, Najarian, et al, 2014). These findings are consistent with Waters and Williams' (2011) critique on the use of social media by government agencies, which tend to provide a one-way stream of information to their stakeholders.…”

Section: Actively Engage In Dialogue Onlinesupporting

confidence: 83%

“…For example, during Hurricane Sandy, the hashtag #sandy was promoted by both NOAA and FEMA. In a study by Lachlan, Spence, Lin, Najarian, et al (2014), only nine tweets from government agencies appeared in a sample of almost 2000, whereas the overwhelming majority of tweets on the hashtag were from civilians. Most of the tweets were affective displays and indicators of stress and emotion; however many were humorous, of little practical use, or spam.…”

Section: Own the Hashtagmentioning

confidence: 99%

“…Social media users would tend to perceive a quick updated social media feed as more relevant, as breaking news, or as high involvement issues (Westerman et al, 2014). However, if fast-updated social media information is poorly executed, there is a high potential to judge message quality in a negative manner that is incomplete, inaccurate, and misleading (Lachlan, Spence, Lin & Del Greco, 2014;Lachlan, Spence, Lin, Najarian, et al, 2014).…”

Section: Be Cautious About Message Update Speedmentioning

confidence: 99%

“…By way of comparison, Lachlan, Spence, Lin, Najarian, et al (2014) examined the differences in content that could be identified through messages marked for local or non-local audiences. In their research on responses to a winter snowstorm, findings suggest that tweets marked with generalized hashtags were transmitted so fast that it was almost impossible to make sense of the glut of information that was present.…”

Section: Own the Hashtagmentioning

confidence: 99%

“…Furthermore, Lachlan, Spence, Lin, Najarian, et al (2014) noted that the content of these groups of tweets was noticeably different. Although still facing some of the same concerns as their previous study, the data revealed that localized tweets were much more likely to contain actionable content that citizens could use to prepare themselves and to respond accordingly.…”

Section: Own the Hashtagmentioning

confidence: 99%

See 4 more Smart Citations

Crisis communication, learning and responding: Best practices in social media

Lin

Spence

Sellnow

et al. 2016

Computers in Human Behavior

Self Cite

148

155

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a b s t r a c tAs noted by Seeger (2006) the notion of best practices is often use to improve professional practice; to create research and functional recommendations to use in a specific situation. This essay describes best practices in crisis communication specifically through the use of social media. It provides suggestions and approaches for improving the effectiveness of crisis communication and learning with and between organizations, governments and citizens. Seven best practices for effective crisis communication using social media are outlined.

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Section: Actively Engage In Dialogue Onlinesupporting

confidence: 83%

Section: Own the Hashtagmentioning

confidence: 99%

Section: Be Cautious About Message Update Speedmentioning

confidence: 99%

Section: Own the Hashtagmentioning

confidence: 99%

Section: Own the Hashtagmentioning

confidence: 99%

See 3 more Smart Citations

Crisis communication, learning and responding: Best practices in social media

Lin

Spence

Sellnow

et al. 2016

Computers in Human Behavior

Self Cite

148

155

View full text Add to dashboard Cite

show abstract

Social weather: A review of crowdsourcing‐assisted meteorological knowledge services through social cyberspace

Zhu

Zhang

et al. 2019

Geoscience Data Journal

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Crowdsourcing has significantly motivated the development of meteorological services. Starting from the beginning of 2010s and highly motivating after 2014, crowdsourcing-driven meteorological services have evolved from a single collection and observation of data to the systematic acquisition, analysis and application of these data. In this review, by focusing on papers and databases that have combined crowdsourcing methods to promote or implement meteorological knowledge services, we analysed the relevant literature in three dimensions: data collection, information analysis and meteorological knowledge applications. First, we selected the potential data sources for crowdsourcing and discussed the characteristics of the collected data in four dimensions: consciousness, objectiveness, mobility and multidisciplinary.Second, based on the purpose of these studies and the extent of utilizing data as well as knowledge, we categorize the crowdsourcing-based meteorological analysis into three levels: relationship discovery, knowledge generalization and systemized service. Third, according to the application scenario, we discussed the applications that have already been put into use, and we suggest current challenges and future research directions. These previous studies show that the use of crowdsourcing in social space can expand the coverage as well as enhance the performance of meteorological 62 | ZHU et al.

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Understanding your audience: The influence of social media user‐type on informational behaviors and hazard adjustments during Hurricane Dorian

Silver,

Behlendorf

2023

Meteorological Applications

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In 2019, Hurricane Dorian affected Atlantic Canada with widespread impacts across the region. In the days preceding landfall, there was a great deal of discussion about the storm and its potential impacts. This discussion also extended onto Twitter, which provided a platform for users to engage with storm‐related information. In this research, we disseminated a questionnaire to residents of Atlantic Canada from late September to late October through Qualtrics, an online survey provider. The questionnaire explored how Twitter influenced respondents' (n = 1218) self‐reported informational behaviors (i.e., searching, sharing, and processing) and behavioral responses before, during, and after the storm. The results demonstrate that users' informational needs and preferences were closely related to their online behaviors. For example, conduits (i.e., those who both searched for and shared information) were highly proactive users who disseminated information about evacuations, recommended protective actions, and other official guidance more so than others. Conduits were also the most likely to heed official guidance in terms of their own preparedness and response. Amplifiers (i.e., those who only share information) and consumers (i.e., those who only search for information) were also motivated to take action by information they saw online, albeit at lower rates than conduits. Lastly, the results demonstrate that users can be positively influenced by information they see online even if they do not actively engage with it. Taken together, the results of this study suggest that Twitter users may interact with storm‐related information in more nuanced and complex ways than previously understood.

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Twitter Use During a Weather Event: Comparing Content Associated with Localized and Nonlocalized Hashtags

Cited by 55 publications

References 37 publications

Crisis communication, learning and responding: Best practices in social media

Crisis communication, learning and responding: Best practices in social media

Social weather: A review of crowdsourcing‐assisted meteorological knowledge services through social cyberspace

Understanding your audience: The influence of social media user‐type on informational behaviors and hazard adjustments during Hurricane Dorian

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