Twenty Questions for the Consumer: A Quality Assurance Tool for the Lactation Consultant

Abstract

A simple post-service consumer survey is presented with which the lactation consultant can gather and analyze data to determine the extent to which services are meeting the needs of clients. The brief survey can be used to gather data from all clients or from a sample of clients. The survey can be administered by telephone or by postal return form. After analyzing the data obtained, the lactation consultant can identify where improvement in practice is needed. An additional " self assessment questionnaire" enables the lactation consultant to identify areas where personal growth is needed.