“…To address confidentiality and student privacy, a signed informed consent should be administered, outlining the limits of confidentiality, counseling services provided, procedures for counseling including when or how often the counselor will respond, the risks and benefits of online counseling, emergency back-up procedures, and counselor credentials which helps the counselor be prepared for potential difficulties (Koocher, 2007;Roy & Gillett, 2008;Shaw & Shaw, 2006). If possible, an initial face-to-face meeting or telephone conversation with the student should occur prior to engaging in online counseling where the counselor gathers demographic information about the student, administers informed consent, discusses the limitation about online counseling such as absence of verbal cues, slower transmission of conversation, technical difficulties, and informs the student about confidentiality and privacy issues (Roy & Gillett, 2008).…”