CHAPTER II. REVIEW OF LITERATURE iii What is quality? Customer-defined quality The challenge of determining an organization's customers Understanding and controlling variation Determining the maj or processes Quality circles Quality teams Quality in Education Educational effectiveness 32 Team problem-solving and tools training 35 Curriculum Definition Curriculum approaches 36 V Effect of TQM Materials on Young Producers' Perceptions of Their 110 Roles in Producing Safe Food The Relationship Between the Demographics and Total Quality 111 Management (TQM) Practices Skill Areas Needing Most Help 113 CHAPTER VI: SUMMARY, CONCLUSIONS, AND 114 RECOMMENDATIONS Purpose and Objectives of the Study 114 Methods and Procedures 114 Findings 116 Demographics of 4-H'ers 116 Identification of the perceptions of the youth regarding their implementation of TQM practices Assessment of the impact of TQM instructional materials on 4-H'ers perceptions Determination of the relationships between demographics and perceptions of TQM Identification of skill areas where the youth need most help