Trust-Significance, Definitions and Dimensions: A Literature Search

Abstract

This is a literature based paper addressing the significance, definitions and dimensions of trust. Trust is a crucial subject matter for many social science disciplines. Researchers could reveal that trust reduces risk, increases productivity, builds a strong relationship between the colleagues in the work place, helps in transferring knowledge between the individuals and organisations, builds team work, minimizes controls, reduces expenditures, reduces competitive attitudes and makes decision making easy. Trust is difficult to define. Researchers and theorists have defined trust in different ways. Trust is defined in numerous ways. Trust dimensions show the various elements and ingredients of trust constituting trust. The definitions and dimensions of trust identified by the researchers are frequently repetitive and concurrent. Future researchers may empirically examine the impact of trust dimension on various issues in the organisations

Customer Loyalty Islamic Banks in Indonesia: Service Quality Which Mediated by Satisfaction and Customer Trust

“…Parasuraman, Valarie A. Zeithaml, 1985;Othman & Owen, 2001) has a direct and indirect relationship with trust (Boonlertvanich, 2019). From various previous studies it has been reported that service quality has a direct and positive effect on trust customers (Abror et al, 2022;Adiwijaya & Subagio, 2017;Alfiyanto, Indriani, & Perdhana, 2020;Fauzi & Suryani, 2019;Hasnain, 2019;Oliveira et al, 2017).Thus the proposed hypothesis is as follows H5: SQ has a direct effect on trust…”

“…Customer trust is defined as a form of customer thoughts, feelings, emotions, or behavior that service/product providers can rely on to act in their best interest (Abror et al, 2022;Hasnain, 2019;Li, Teng, & Chen, 2020). Meanwhile, another definition states that it is the customer's belief that banking management will not do anything that is detrimental to him as a customer (Al Qundus, Paschke, Kumar, & Gupta, 2019).…”

“…Meanwhile, another definition states that it is the customer's belief that banking management will not do anything that is detrimental to him as a customer (Al Qundus, Paschke, Kumar, & Gupta, 2019). Customer trust comes from positive perceptions of products/services provided by banks (Hasnain, 2019;Hidayat, Wijaya, Ishak, & Endi Catyanadika, 2021). The better the service provided by the company, the better the customer's perception of the company.…”

“…I feel satisfied because the bank 's service is pleasant (SATIS-2) 3. I feel satisfied because of the convenient bank facilities (SATIS-3) Ordinal Trust (TRUST) (Adiwijaya & Subagio, 2017;Al Qundus et al, 2019;Hasnain, 2019;Oliveira et al, 2017) 1. I believe because the bank is proven to have good intentions ( Benevolence) serving the interests of customers (TRUST-1) 2.…”