Trust: Making and Breaking Cooperative Relations.

Barber, Bernard; Gambetta, Diego

doi:10.2307/2076328

Cited by 130 publications

(128 citation statements)

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“…More recently, trust has emerged as a research theme in its own right. The rise in interest is evidenced by special issues of journals devoted to the topic of trust (Kramer & Isen, 1994;Rousseau, Sitkin, Burt, & Camerer, 1998) and edited books (Gambetta, 1988;Kramer & Tyler, 1996;Lane & Bachmann, 1998), as well as a growing number of individual articles. As Kramer (1999) noted, trust is moving from "bit player to center stage in contemporary organizational theory and research (p. 594).…”

mentioning

confidence: 99%

Trust in leadership: Meta-analytic findings and implications for research and practice.

Dirks¹,

Ferrin²

2002

Journal of Applied Psychology

2,541

116

2,532

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In this study, the authors examined the findings and implications of the research on trust in leadership that has been conducted during the past 4 decades. First, the study provides estimates of the primary relationships between trust in leadership and key outcomes, antecedents, and correlates (k = 106). Second, the study explores how specifying the construct with alternative leadership referents (direct leaders vs. organizational leadership) and definitions (types of trust) results in systematically different relationships between trust in leadership and outcomes and antecedents. Direct leaders (e.g., supervisors) appear to be a particularly important referent of trust. Last, a theoretical framework is offered to provide parsimony to the expansive literature and to clarify the different perspectives on the construct of trust in leadership and its operation.

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mentioning

confidence: 99%

Trust in leadership: Meta-analytic findings and implications for research and practice.

Dirks¹,

Ferrin²

2002

Journal of Applied Psychology

2,541

116

2,532

View full text Add to dashboard Cite

show abstract

“…Trust concerns expectations based on past experiences that induce a trustor to be vulnerable to the actions of a trustee, a person as well as an institution (Warren, 1999). Although the trustor expects that interactions will lead to gains rather than losses (Gambetta, 1988; Warren, 1999), past experiences do not entirely determine what will happen in the future, or they are not sufficiently informative to predict future attitudes and behaviours. Hence, trust also entails risks, uncertainty, disappointing outcomes, and thus negative emotions.…”

Section: What Is (News Media) Trust?mentioning

confidence: 99%

Advancing a qualitative turn in news media trust research

Garusi

Splendore

2023

Sociology Compass

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The contemporary media environment represents the greatest challenge ever to journalism's legitimacy. Surveys conducted in different parts of the world highlight a decline in trust in news media. Due to the numerous changes in the news media environment, different investigative tools are required to grasp the mechanisms underlying news media trust from those adopted so far. This article provides a review of existing media trust research and argues that it is necessary to investigate news media trust (also) from a qualitative perspective because today understanding media trust is as crucial as measuring it.

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“…This practice closes spatial distance by eschewing spaces of institutional authority in favor interacting in familial social places of constituents. The space of interaction is important for trust, as trust is easier to develop in conditions of social and spatial proximity (Barber & Gambetta, 1992). Moreover, the effort by public officials to 'meet people where they are' conveys the desire to develop relationships as well as ownership of the distances present.…”

Section: Distance and Civic Technologymentioning

confidence: 99%

‘Removing Barriers’ and ‘Creating Distance’: Exploring the Logics of Efficiency and Trust in Civic Technology

Corbett

Dantec

2019

MaC

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<p>Oriented around efficiency, civic technology primarily aims to remove barriers by automating and streamlining processes of government. While removing barriers is vital in many matters of governance, should it always be the aim of civic technology? In our ongoing ethnographic research to understand the work of community engagement performed by public officials in local government, we have observed how this orientation around efficiency in civic technology can inadvertently create distance in the relationships between citizens and governments. In this article, we discuss how an orientation around trust could open a space for civic technology that primarily aims to close distance in the relationships between citizens and public officials. We do so by first providing an account of how trust functions in the work of public officials performing community engagement, calling attention to where and when efficiency is at odds with the importance of relationship building between public officials and citizens. We build on ethnographic findings and a series of co-design activities with public officials to develop three strategies that operate under the logic of trust: historicizing engagement, focusing on experience, and mediating expectations. In all, by focusing on trust and the relational work of closing distance, civic technology can move towards addressing the growing crisis in confidence being faced in democracies.</p>

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Trust: Making and Breaking Cooperative Relations.

Cited by 130 publications

References 0 publications

Trust in leadership: Meta-analytic findings and implications for research and practice.

Trust in leadership: Meta-analytic findings and implications for research and practice.

Advancing a qualitative turn in news media trust research

‘Removing Barriers’ and ‘Creating Distance’: Exploring the Logics of Efficiency and Trust in Civic Technology

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