Trust in online hotel reviews across review polarity and hotel category

Yan

et al. 2020

APJML

PurposeThe latest mobile technology may shape consumers' motivations by allowing them to order a variety of foods using smartphone apps. Following the stimulus–organism–response (SOR) framework and using a mixed methods approach, this study investigates the impacts of different components of mobile dining on customers' perceived value, which leads to actual purchase intentions. Furthermore, this study examines the moderating effect of the restaurant type.Design/methodology/approachData were collected via an online questionnaire survey from 351 individuals in the city of Jakarta (Indonesia) who actually used mobile apps to order food online. Data analysis was carried out using structural equation modeling.FindingsThe findings reveal that source credibility, review valence, the navigation system, food quality and service quality significantly impact customers' perceived value. Customers' perceived value, in turn, positively affects their purchase intentions. The findings also reveal that the impacts of review valence, the navigation system, food quality and service quality on customers' perceived value depend on the different levels of restaurants.Originality/valueThis study is among the first in the mobile commerce research that studies the impacts of mobile electronic word-of-mouth (eWOM), system quality and overall restaurant image on dining choices by considering actual mobile shoppers. Second, this study extends the SOR model to examine the impact of the mobile environment-based characteristics on the perceived value that leads to purchase intentions. Third, the current study examines whether the relationships that are discussed early on differ based on the restaurant type. The findings of this study could help practitioners achieve a deeper understanding of diners' behaviors due to the perceived benefits of mobile dining.

Section: Apjml 331mentioning

confidence: 80%

Section: Apjml 331mentioning

confidence: 99%

Customers' perceived value and dining choice through mobile apps in Indonesia

Yan

et al. 2020

APJML

Information Processing & Management

“…Specifically, we employed a lab experiment to examine the effects of related variables on users’ intention to share. A lab experiment gives us precise control over other confounding factors such as users’ demographic information ( Ambuehl & Li, 2018 ; Banerjee & Chua, 2019 ). Additionally, experimental research is able to establish the existence of cause-and-effect relationships among variables of interest ( Wahyuni, 2012 ).…”

Section: Methodsmentioning

confidence: 99%

Promoting users’ intention to share online health articles on social media: The role of confirmation bias

Zhao

Chen

2020

Highlights Users with a high level of eHealth literacy are more likely to share positive health articles when they have extreme confirmation bias. Users with a high level of eHealth literacy are more likely to share negative health articles when they have moderate confirmation bias or no confirmation bias. Users with a low level of eHealth literacy are more likely to share health articles regardless of positive or negative content valence when they have moderate positive confirmation bias.

“…3.2 Influence of cognitive trust, affective trust and their interaction on patient's willingness to choose Research suggests that trust plays an important role, especially in the Internet environment (Bauman and Bachmann, 2017), regarding situations with existing uncertainties (Tang et al, 2015). Trust is an essential mechanism for reducing complexity and uncertainty (Grabner, 2002;Banerjee and Chua, 2019), and has been shown to influence users' behavior intention in the online environment (Park and Lee, 2016;Silva et al, 2019). Therefore, we believe that cognitive and affective trust are two dimensions of trust (Morrow et al, 2004), both of which have an impact on users' behavioral intention (Bhatti et al, 2019;Punyatoya, 2019).…”

Section: Hypothesis Development 31 the Influence Of Antecedents Of Trust On Patients' Cognitive Trust And Affective Trustmentioning

confidence: 99%

What influences patients' willingness to choose in online health consultation? An empirical study with PLS–SEM

Wan

Zhang

Yan

2020

IMDS

PurposeOnline trust is a key factor for successful online transactions. To some extent, online health consultation can be considered an online transaction. Owing to the unique physician–patient relationship, patients' choice of physicians within an online health consultation setting may not only be based on rational judgments but also considerably affected by their feelings. Hence, the purpose of this study was to explore which physicians' attributes affect patients' cognitive and affective trust in physicians, as well as how these two variables and their association affect patients' willingness to choose.Design/methodology/approachBased on the broad conceptual framework of online trust, this paper proposed a set of hypotheses that were tested through analyzing survey data using structural equation modeling techniques.FindingsResults showed that physicians' ability had a significant positive influence on patients' cognitive trust in the physician; physicians' integrity and benevolence had a significant positive influence on patients' affective trust in the physician; cognitive and affective trust had a significant positive impact on patients' willingness to choose and there were significant positive interactions between affective and cognitive trust.Originality/valueThis study theoretically enriches the generic model of online trust. From the practical perspective, it will provide physicians working in online health consultation platforms and relevant practitioners with baseline information on the topic and advice for decision-making toward service enhancement and clientele improvements.