Trust in and Risk of Technology in Organizational Digitalization

Abstract

Organizational transformation for digitalization is a daily challenge for organizations. Successful change can be defined as the combined result of a number of factors, in which the attitude, trust and/or distrust of employees towards technology is of paramount importance. The aim of this study was to explore which factors most influence employees’ trust in technology and how the risk they pose can be mitigated. The quantitative research analyzed 473 respondents (Smart PLS3, using SEM model) and came to the following conclusions. Employees’ trust in technology depends primarily on the supportive role of management, and to a lesser extent on the digital readiness of the company and the training provided in the organization. The supportive role of management is a key element in the model, as it affects trust not only in a direct way, but also indirectly, through several pathways in the model. This means that the supportive role of leadership is clearly a decisive influence and its importance helps to assess the risk of trust or lack of trust.

Implications of digital risks on teachers' motivation and intention to use digital tools: a PLS-POS perspective in Romanian preuniversity education system

“…, 2022), SOR (Kuznetsova and Azhmukhamedov, 2020; Sorokoumova et al. , 2021), OBR (Bencsik et al. , 2022) and HER (Kuznetsova and Azhmukhamedov, 2020; Mąkosa, 2013) (see Appendix).…”

“…In the specialized literature, risks are found under various dimensions, but for our research, we considered four categories as essential in digital pedagogy. The most relevant risks for our analysis are as follows: SER (Di Gioia et al, 2019;Baeva, 2021;Crepax et al, 2022), SOR (Kuznetsova and Azhmukhamedov, 2020;Sorokoumova et al, 2021), OBR (Bencsik et al, 2022) and HER (Kuznetsova and Azhmukhamedov, 2020; Ma ˛kosa, 2013) (see Appendix).…”

Digitalization Risks in the Bioeconomy: An Enterprise-Level Perspective

“…In addition, the researchers noted that social risks should be considered, especially the professional challenges of the entrepreneur and employees in using digital tools [32] and the skills of the clients in using digital tools. Since the challenges to using digital tools and the skills in using digital tools might be related to the age and education level of the respondents, these two factors were also considered in the survey.…”

Perceived Risks of Autonomous Vehicles

“…Nonetheless, it is true that risk cannot ever be negated, only decreased to an acceptable level, where the possibilities of the negative effects an occurrence can have on the individual are overshadowed by the potential gain the individual believes to gain from trusting the situation/agent. Even in case of risk perceptions related to technological improvements within organisations, the role of interpersonal relations is of paramount importance (Bencsik et al 2022), highlighting that whilst individual decisions are influenced by individual risk perception and through it by individual factors, every situation shall be analysed from a holistic perspective, paying attention to all (if possible) important factors that might affect the individual's perceived levels of risk.…”