Recommender Systems Handbook 2010
DOI: 10.1007/978-0-387-85820-3_20
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Trust and Recommendations

Abstract: Recommendation technologies and trust metrics constitute the two pillars of trust-enhanced recommender systems. We discuss and illustrate the basic trust concepts such as trust and distrust modeling, propagation and aggregation. These concepts are needed to fully grasp the rationale behind the trust-enhanced recommender techniques that are discussed in the central part of the chapter, which focuses on the application of trust metrics and their operators in recommender systems. We explain the benefits of using … Show more

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Cited by 88 publications
(53 citation statements)
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“…However, outside the research-paper recommender-system community, it is agreed that many aspects beyond accuracy affect user satisfaction. For instance, users might become dissatisfied with accurate recommendations when they have no trust in the recommender system's operator [342], their privacy is not ensured [300], they need to wait too long for recommendations [300], or they find the user interfaces unappealing [343]. Other factors that affect user satisfaction are confidence in a recommender system [263], data security [344], diversity [345], user tasks [87], item's lifespan [346] and novelty [347], risk of accepting recommendations [348], robustness against spam and fraud [349], transparency and explanations [350], time to first recommendation [225], and interoperability [351].…”
Section: Focus On Accuracymentioning
confidence: 99%
“…However, outside the research-paper recommender-system community, it is agreed that many aspects beyond accuracy affect user satisfaction. For instance, users might become dissatisfied with accurate recommendations when they have no trust in the recommender system's operator [342], their privacy is not ensured [300], they need to wait too long for recommendations [300], or they find the user interfaces unappealing [343]. Other factors that affect user satisfaction are confidence in a recommender system [263], data security [344], diversity [345], user tasks [87], item's lifespan [346] and novelty [347], risk of accepting recommendations [348], robustness against spam and fraud [349], transparency and explanations [350], time to first recommendation [225], and interoperability [351].…”
Section: Focus On Accuracymentioning
confidence: 99%
“…This observation has generated a rising interest in trust-enhanced recommendation systems [26]. The recommendations generated by these systems are based on an (online) trust network, in which members of the community express whether they trust or distrust each other.…”
Section: Evaluation: Trust Link Predictionmentioning
confidence: 99%
“…This paper applies the coverage [15] and normalized discounted cumulative gain (NDCG) [16] to measure the accuracy of recommendations.…”
Section: Evaluation Metrics and Experimental Designmentioning
confidence: 99%