Troubleshooting Performance Using Paper and Electronic Documentation

Nugent, William A.; Sander, Stephen I.; Johnson, Duane M.; Smillie, Robert J.

doi:10.21236/ada185256

Cited by 3 publications

(5 citation statements)

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“…These efforts concentrated primarily on troubleshooting tasks and compared the performance of technicians using a computer-based aid to the performance of technicians using a traditional paper-based technical manual. Nugent, Sander, Johnson, and Smillie (1987) administered four troubleshooting tasks to 36 technicians. The tasks involved identifying a fault introduced into a circuit relay or discrete component on a printed circuit card used in a radio receiver transmitter.…”

Section: Previous Research Effortsmentioning

confidence: 99%

“…Although the results of the Nugent et al (1987) study showed a successful demonstration of electronic documentation, the comparison was not just between delivery methods. Rather, the electronic delivery was augmented by additional schematic diagrams, detailed illustrated parts breakdown information, and troubleshooting procedures necessary to cover the four problems used in the evaluation.…”

Section: Previous Research Effortsmentioning

confidence: 99%

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Interactive Presentation of Schematic Diagrams for Performance Support

Ricci

Griffin

Hodak

2008

Military Psychology

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Sixty-seven United States Navy maintainers (55 men and 12 women) representing both the aviation and surface communities participated in an experiment examining the efficacy of a simulation to assist technicians in rapidly understanding a system's state. Participants were assigned to one of three groups based on the technicians' experience and one of two experimental conditions: simulation (SIM) or technical manual (TM). The experimental task consisted of a series of eight questions regarding the condition of the S-3 aircraft's nose wheel steering (NWS) system given a set of initial aircraft conditions. To aid in performance of the experimental task, participants assigned to the TM condition were given a paper copy of the S-3 aircraft's organizational maintenance manual for the NWS system, and participants assigned to the SIM condition were given a laptop computer running a computer-based interactive model of the S-3 NWS system. Results showed that regardless of level of expertise, participants assigned to the SIM condition answered questions significantly faster than participants assigned to the TM condition. Further, technicians experienced in nonaviation maintenance assigned to the SIM condition answered questions significantly more accurately than experienced nonaviation technicians assigned to the TM condition.Researchers have sought improvements in maintenance documentation for decades. The advent of cost-effective personal computers (PCs) and digital media standards gave rise to efforts aimed at supporting logistical efficiencies such as the minimization of storage space and the reduction of the time and effort needed to

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Section: Previous Research Effortsmentioning

confidence: 99%

Section: Previous Research Effortsmentioning

confidence: 99%

Interactive Presentation of Schematic Diagrams for Performance Support

Ricci

Griffin

Hodak

2008

Military Psychology

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“…CMAS began the development of concepts for presenting maintenance-aiding information by computer and initiated a chain of developmental efforts continuing into today's Interactive Electronic Technical Manuals (IETMs) and the "mentoring" (decision-aiding) capabilities now incorporated in the Advanced Distributed Learning Initiative (Dodds, 2000(Dodds, , 2001. Nugent et al (1987) compared the troubleshooting performance of 36 technicians using technical manuals (TMs) with technicians using electronic presentation of an augmented CMAS database to detect and isolate single component failures in a radio receivertransmitter. Four problems were presented: two had to be solved using performance aiding presented by TMs and two had to be solved using the electronically presented performance aiding.…”

Section: Cmasmentioning

confidence: 99%

Effectiveness and cost benefits of computer-based decision aids for equipment maintenance

Fletcher¹,

Johnston²

2002

Computers in Human Behavior

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“…In another military study [2], U.S. Navy, Marine, and Air Force electronics technicians performed troubleshooting tasks on an aircraft radio receiver/transmitter. The technicians were set at troubleshooting problems, using inserted faults in the eqUipment, and were required to use either electronic or paper-based technical manuals, in counterbalanced order.…”

Section: Research Examplesmentioning

confidence: 99%

“…For example, World War II fighter aircr aft required just a few technical' manuals totalling 1000 pages, whereas a modern fighter aircraft may require over 100 separate manuals totalling about 500,000 pages [1], [2]. This steady proliferation of technical documentation has created access problems.…”

Section: Introductionmentioning

confidence: 99%