TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms

Bez, Sea Matilda; Georgescu, Irène; Farazi, Mohammad Saleh

doi:10.1016/j.technovation.2022.102625

Cited by 4 publications

(2 citation statements)

References 63 publications

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“…Alshurideh has specified that electronic CRM positively influences service quality and hence suggests enhancing the implementation of electronic customer relations management by reassessing website design, ensuring ease of use for patients, and incorporating search functionality into the website [ 38 ]. This was further underlined by Bez et al, who stated that digital feedback platforms may enhance hospital operations by analyzing patient feedback, identifying concerns, suggesting improvements, and fostering innovation, thereby boosting business intelligence and supporting digital transformation [ 39 ].…”

Section: Reviewmentioning

confidence: 99%

Navigating the Digital Landscape: Embracing Innovation, Addressing Challenges, and Prioritizing Patient-Centric Care

Vats

2024

Cureus

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In the digital era, healthcare customer feedback plays a pivotal role in shaping the reputation of healthcare organizations. The study explores how digital advancements are integrated into modern healthcare, offering both transformative insights and addressing the challenges they present. It investigates how technologies such as artificial intelligence (AI), digital platforms, and patient feedback systems impact patient care, operational efficiency, and customer satisfaction in healthcare settings. The study emphasizes the importance of balancing both capitalizing on the opportunities presented by innovations and addressing the inherent difficulties associated with digitalization in healthcare, underlining the need for a comprehensive approach to navigating the opportunities and challenges in healthcare digitalization. AI is recognized for its role in reshaping value creation in healthcare, fostering collaboration among stakeholders, and improving patient care. Additionally, the study identifies key areas of research essential for effectively navigating the digital transformation in healthcare, including operational efficiency, patient-centric strategies, and organizational factors. However, along with the potential benefits come challenges, such as the need for regulatory frameworks to validate new technologies and address privacy concerns surrounding patient data. Managing reputation and customer relationships in the digital sphere also emerges as critical for healthcare organizations. In summary, the study underscores the importance of healthcare institutions prioritizing patient-centric care, adopting digital innovations, and adeptly navigating regulatory and ethical challenges. By doing so, they can enhance patient outcomes, and satisfaction, and drive innovation in today's dynamic healthcare landscape.

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Section: Reviewmentioning

confidence: 99%

Navigating the Digital Landscape: Embracing Innovation, Addressing Challenges, and Prioritizing Patient-Centric Care

Vats

2024

Cureus

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“…While the biopharma industry was the context of our research, future work can contribute to the growing literature on emerging healthcare technologies (e.g. Bez et al, 2023;Pundziene et al, 2023;Radziwon et al, 2021) by offering an empirical distinction between a health tech firm's (technological) knowledge and its set of technologies used in practice. Another avenue for further research is to explore how, with the new measure we proposed, the breadth of technological knowledge, as well as the diversity of technology in a firm, would relate to its performance.…”

Section: Limitations and Guidelines For Future Researchmentioning

confidence: 99%

From depth and breadth of knowledge to technological capability: a journey inside a firm's intellectual capital

Esfandyarpour,

Arasti,

Farazi

et al. 2024

R & D Management

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In the current knowledge‐intensive economy, a firm's intellectual capital refers to its idiosyncratic internal and external knowledge‐related assets. While technological knowledge is a major constituent of intellectual capital, past research has often equated it with technological capability. However, technological capability includes not only codified knowledge, but also tacit know‐how that is not captured by formal intellectual property. We argue that while a firm's patents might serve as a proxy for measuring its base of technological knowledge, they are not a good proxy for a firm's technological capabilities. Therefore, we offer a novel approach based on a machine learning technique to capture a biopharmaceutical firm's technological capabilities using the clinical trials that it carries out. Picturing a hypothetical journey where firms transform and exploit technological knowledge to move towards building technological capabilities, we address a research gap on the link between a firm's depth and breadth of technological knowledge on the one hand, and its technology diversity on the other. Analyzing a sample of 204 biopharma firms from 2006 to 2018, we find a positive relationship between the breadth of technological knowledge and technology diversity in a firm. In contrast, the relationship between the depth of technological knowledge and technology diversity is negative. We also find that in the presence of product/market diversification, the positive relationship between the breadth of technological knowledge and technology diversity is stronger. Implications for research and practice are also discussed.

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Understanding the acceptance of business intelligence from healthcare professionals’ perspective: an empirical study of healthcare organizations

Alkhwaldi

2024

IJOA

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Purpose Due to its ability to support well-informed decision-making, business intelligence (BI) has grown in popularity among executives across a range of industries. However, given the volume of data collected in health-care organizations, there is a lack of exploration concerning its implementation. Consequently, this research paper aims to investigate the key factors affecting the acceptance and use of BI in healthcare organizations. Design/methodology/approach Leveraging the theoretical lens of the “unified theory of acceptance and use of technology” (UTAUT), a study framework was proposed and integrated with three context-related factors, including “rational decision-making culture” (RDC), “perceived threat to professional autonomy” (PTA) and “medical–legal risk” (MLR). The variables in the study framework were categorized as follows: information systems (IS) perspective; organizational perspective; and user perspective. In Jordan, 434 healthcare professionals participated in a cross-sectional online survey that was used to collect data. Findings The findings of the “structural equation modeling” revealed that professionals’ behavioral intentions toward using BI systems were significantly affected by performance expectancy, social influence, facilitating conditions, MLR, RDC and PTA. Also, an insignificant effect of PTA on PE was found based on the results of statistical analysis. These variables explained 68% of the variance (R2) in the individuals’ intentions to use BI-based health-care systems. Practical implications To promote the acceptance and use of BI technology in health-care settings, developers, designers, service providers and decision-makers will find this study to have a number of practical implications. Additionally, it will support the development of effective strategies and BI-based health-care systems based on these study results, attracting the interest of many users. Originality/value To the best of the author’s knowledge, this is one of the first studies that integrates the UTAUT model with three contextual factors (RDC, PTA and MLR) in addition to examining the suggested framework in a developing nation (Jordan). This study is one of the few in which the users’ acceptance behavior of BI systems was investigated in a health-care setting. More specifically, to the best of the author’s knowledge, this is the first study that reveals the critical antecedents of individuals’ intention to accept BI for health-care purposes in the Jordanian context.

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TripAdvisor of healthcare:Opportunities for value creation through patient feedback platforms

Cited by 4 publications

References 63 publications

Navigating the Digital Landscape: Embracing Innovation, Addressing Challenges, and Prioritizing Patient-Centric Care

Navigating the Digital Landscape: Embracing Innovation, Addressing Challenges, and Prioritizing Patient-Centric Care

From depth and breadth of knowledge to technological capability: a journey inside a firm's intellectual capital

Understanding the acceptance of business intelligence from healthcare professionals’ perspective: an empirical study of healthcare organizations

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