Trick or treat! How to reduce co-destruction behavior in tourism workplace based on conservation of resources theory?

Guan, Xinhua; Gong, Jinhong; Huan, Tzung‐Cheng

doi:10.1016/j.jhtm.2022.05.016

Cited by 10 publications

(3 citation statements)

References 49 publications

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“…If such pressures are not taken care of, they will lead to the reduction of value co-creation. Previous research has applied COR theory to explore value co-destruction [ 62 ], which is regarded as the opposite of value co-creation in the sharing economy [ 63 ]. The results of this research extend the application of COR theory to the research of value co-creation, explain the relationship between customer incivility and the value co-creation behaviour of PSPs from a new theoretical perspective, and further enrich the application context and scope of the theory.…”

Section: Discussionmentioning

confidence: 99%

Managing the value Co-creation of peer service providers in the sharing economy: The perspective of customer incivility

Jia,

Chen,

et al. 2023

Heliyon

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Section: Discussionmentioning

confidence: 99%

Managing the value Co-creation of peer service providers in the sharing economy: The perspective of customer incivility

Jia,

Chen,

et al. 2023

Heliyon

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“…Currently, researchers have mostly focused on exploring the sources of VCD using qualitative research methods. Although more attention has been given to the perspective of the enterprise or employees (Guan et al , 2022), the exploration of the negative antecedents of VCD from tourists’ perspective could clarify the intervention mechanism of VCD, that is, what would help to reduce tourists’ VCD in face of external disruptive events (Arica et al , 2022).…”

Section: Discussionmentioning

confidence: 99%

Revenge tourism value co-destruction: the role of resilience and altruism

Deng,

Shen,

Yan

2023

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Purpose Following the trait activation theory, this study aims to shed light on the influence of tourists’ personality traits on their value co-destruction (VCD) behavior in “revenge tourism”, considering the moderating effect of perceived risk as the environment factor. Design/methodology/approach A pilot study (n = 204) was first conducted to check the reliability of the measurement scale and remove inappropriate items. Thereafter, a convenience sampling method was used for data collection in the main survey among people (n = 330) who have at least one traveling experience after COVID-19 tourism restrictions have been terminated. Confirmatory factor analysis and structural equation modeling (SEM) were performed for data analysis to testify the theoretical framework proposed. Findings Results of SEM analysis show that both resilience and altruism of tourists reduced their VCD behavior. What’s more, perceived risk has been found to moderate the relationship between altruism and VCD behavior. As perceived risk increased, the negative impact of altruism on VCD behavior would be weaken. Originality/value VCD have been recently emphasized as a key block to the development of tourism industry. This study examines VCD behavior following the trait activation theory. Results of the study can provide new insights on how to mitigate VCD, which would contribute to the preparation for future tourism crisis management, such as the next pandemic.

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“…However, higher education for tourism majors still face great challenges, and the general problem of low employment rate still exists [10]. Additionally, the low rate of job-matching of tourism management majors is a serious problem in the field of tourism education [11], therein being extremely detrimental to the high-quality development of the tourism industry as it reduces the creation of high-quality employees [12].…”

Section: Introductionmentioning

confidence: 99%

Influencing Factors of Students’ Learning Gains in Tourism Education: An Empirical Study on 28 Tourism Colleges in China

Zhong

Li²,

Sun

et al. 2022

Sustainability

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The rapid development of tourism has put forward new requirements for the training of tourism talents. This study conducted a cross-regional questionnaire survey on tourism management undergraduate students from 28 tourism colleges in seven regions of China. PLS method was used to explore the relevant influencing factors of students’ learning gain. The study concluded that: (1) Students’ gain in professional knowledge reserve, learning ability, innovation ability, teamwork ability and social ethics have a significantly positive impact on students’ employment situation. (2) Internship and employment guidance plays an important role in the influence of college investment on students’ learning gain. (3) Student engagement plays an important mediating role in the relationship between teaching factors (such as learning curriculum and teachers’ teaching quality) and students’ learning gain. (4) The college’s learning guidance and advice collection can effectively improve students’ learning gain, but the impact of the college’s environmental facilities on the sense of acquisition of tourism management students is not significant. This paper provides important implications for the improvement of talent mechanism of tourism education.

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Trick or treat! How to reduce co-destruction behavior in tourism workplace based on conservation of resources theory?

Cited by 10 publications

References 49 publications

Managing the value Co-creation of peer service providers in the sharing economy: The perspective of customer incivility

Managing the value Co-creation of peer service providers in the sharing economy: The perspective of customer incivility

Revenge tourism value co-destruction: the role of resilience and altruism

Influencing Factors of Students’ Learning Gains in Tourism Education: An Empirical Study on 28 Tourism Colleges in China

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