Triadic Technology Configuration: A Relational Perspective on Technologists’ Role in Shaping Cloud-Based Technologies
Jenna E. Myers
Abstract:Through an ethnographic study of a manufacturing monitoring technology, the author examines how the relations among workers, managers, and third-party technologists impact the ongoing configuration of cloud-based workplace technologies. Because these technologies are broadly networked, data-driven, and highly malleable, the author argues that technologists have an increasingly prominent role. By tracing issues raised by workers and managers in the focal customer firm, the study shows that the employment relati… Show more
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