2023
DOI: 10.30811/jpl.v21i2.3310
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Trends, relationship, and model of selected service sector workers in Malaysia: Physiological responses of mental workload and mental fatigue during performing real-time tasks

Abstract: Service sector is a job that is considered exposed to high mental demand. There is lack of technique to measure issues related to the mental workload and mental fatigue levels among workers. Moreover, no studies have yet developed a model to predict mental fatigue especially for service sector workers. It is necessary to investigate mental workload and mental fatigue in real time working activities. The main purpose of this study was to identify the trends and relationship between mental workload and mental fa… Show more

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