It has been said one of the truest measures of a society is how its most vulnerable members are treated. I was reminded of this midway through last year. I received a call from a rural family physician regarding a very pragmatic 79-year-old patient, Mrs B, who he wished me to see. He explained to me that he had just seen her and thought she had severe new-onset heart failure (HF) after having followed her for several years with hypertension and atrial fibrillation. When she asked him why he wanted to refer her case, he explained to her that she had a very serious disease and she was at risk for worsening symptoms, hospitalization and death. At her insistence, he explained her life expectancy. When he told her that he was not certain when she would be seen, she asked, "If I have such little time, why can't I see someone soon for help?" He then called to enquire if I could see her urgently, which I did. It turned out she had occult mitral stenosis, and did well with intervention.As Canadians, we take great pride referring to our universal health care system. Despite this, significant ambivalence toward our health care system exists; grave concern is expressed about excessive wait times -even to the extent of citing the term 'medical tourism', where patients travel to other countries to receive procedures they cannot receive within the standard waiting period here. While significant efforts have been undertaken in Canada to shorten wait times for selected medical procedures, the same cannot be said for wait times for specialist referral. For example, most provinces report wait times for coronary artery bypass graft surgery. However, the wait time is calculated only after a patient has been placed on the waiting list for that surgery. From a patient perspective, this is only the latest in a long list of health system encounters, beginning with development of symptoms and continuing successively with a visit to the family doctor, referral to a specialist, and culminating with diagnostic testing (or even referral to another specialist). Each of these components is associated with its own separate wait list, but most of these are not recorded. Indeed, from a patient perspective, the reported wait time for coronary artery bypass graft surgery represents a small portion of the delay experienced by the patient.HF carries a very high risk: patients hospitalized with this condition suffer a one-year mortality in excess of 30%, and a life expectancy of approximately three years (1,2). With such an outcome expectation, surely individuals with HF can be considered vulnerable members of society who need medical assistance. Specialist involvement in the care of patients with HF improves the usage rate of treatments known to improve mortality rates (3). In addition, outcomes are improved when collaboration between primary and specialist caregivers occurs (4), although recent Canadian data indicated only a minority of patients with HF are followed by a specialist (5).That is why a patient-centric approach to wait times is essentia...