‘Trauma informs so much of what happens:’ interpreting refugee-background clients in Aotearoa New Zealand

Campanella, Alejandra González

doi:10.1080/0907676x.2022.2098784

Cited by 7 publications

(13 citation statements)

References 32 publications

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“…On the other hand, interpreter practice denotes discrepancies between ethical standards and actual performance (see Jiménez Ivars, 2020). The discrepancies also align with findings from the interpreter group in the same study, as published elsewhere (González Campanella, 2022). Consequently, the participants’ experiences suggest an urgent need to ensure suitable, pre-service interpreter training and supervision to improve the quality of the support provided to vulnerable clients.…”

Section: Findings and Discussionsupporting

confidence: 90%

“…However, when asked about specific actions that would fit these criteria, the participants mentioned embodiments ranging from “being nice” and accommodating to potentially offering advice and emotional support. This finding then suggests conflicting expectations placed on interpreters, which was reinforced in the findings from the interpreter group in the study (González Campanella, 2022). It also indicates that refugees do not receive adequate information about the interpreter’s role, which, in turn, results in the abovementioned conflicts and can negatively impact client trust:RBC2: No, well, in those moments when you’re really distressed, I feel like it’s very important in those moments like to know that [the interpreters] are there for you.…”

Section: Findings and Discussionmentioning

confidence: 68%

“…The resulting thesis presents the views and experiences of the various participants regarding interpreting services in Aotearoa New Zealand. Findings from the interpreter group have been previously published elsewhere (González Campanella, 2022).…”

Section: Methodsmentioning

confidence: 99%

“…This report was then used to develop the most comprehensive and seminal trauma-informed interpreting material to date, undertaken by one of the researchers in the initial project (Bancroft et al, 2016). Trauma-informed interpreting is thus considered a new interpreting paradigm that can both improve service provision and enhance the interpreters’ working experiences (González Campanella, 2022).…”

Section: Trauma In Refugee (Re)settlement and Intercultural Communica...mentioning

confidence: 99%

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Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Campanella

2023

Interpreting and Society

Self Cite

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Refugee-background communities have been a significant part of Aotearoa New Zealand’s multicultural population for decades. Despite the documented relevance of communication for newly arrived refugees, local reports over the years have found significant gaps in effective communication between culturally and linguistically diverse (CALD) populations and public service providers. This article presents findings from a study exploring interpreting in refugee contexts (IRCs) in Aotearoa New Zealand, along with the applicability and suitability of trauma-informed interpreting as a positive approach to interpreting services. Relying on interviews with refugee-background clients, the research outlined below suggests that language barriers and negative experiences when using language assistance services are often (re)settlement stressors for this population. The study further found challenges related to interpreter availability and acceptability for refugees, which were linked to client dissatisfaction and potential (re)traumatisation. The detailed discussion of findings leads to a call to embed trauma-informed principles in good practice guidelines for all professionals, including interpreters, working with potentially traumatised clients. To that end, it is imperative that interpreter education programmes provide trauma-informed training and that public service authorities ensure the use of qualified language professionals.

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Section: Findings and Discussionsupporting

confidence: 90%

Section: Findings and Discussionmentioning

confidence: 68%

Section: Methodsmentioning

confidence: 99%

Section: Trauma In Refugee (Re)settlement and Intercultural Communica...mentioning

confidence: 99%

See 2 more Smart Citations

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Campanella

2023

Interpreting and Society

Self Cite

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“…Empathy involves reacting to someone else's emotions by experiencing similar affect (Yaseen & Foster, 2019). The reaction can increase when interpreting for vulnerable clients like refugees (Bancroft, 2017;González Campanella, 2022a;Todorova, 2021). In turn, this engagement can lead to various psycho-affective repercussions like burnout and secondary or vicarious traumatisation (Splevins et al, 2010;Valero-Garcés, 2015).…”

Section: Interpreting and Affectmentioning

confidence: 99%

Emotional labour and affective skills in public service interpreting: expanding the competence models

González Campanella

2024

FITISPos-IJ

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Extant approaches to interpreter competence appear directed at performance measurement, mainly in relation to cognitive skills. These approaches are reinforced by notions of professionalism underpinned by prescriptive ethical standards. Overall, the model largely neglects emotions as irrelevant and even contrary to good interpreting. This article discusses emotions in the context of public service or community interpreting and how the interpreters’ emotional labour and, in particular, emotion regulation to meet the requirements of the role, influences service provision and interpreter wellbeing. Data from 14 interviews with interpreters suggest six contextual factors increasing such emotional labour, namely lack of dedicated training, assumptions about clients, ethical dilemmas, unclear role boundaries, client trauma, and identification with the clients. These raw or untrained emotional responses can lead to interpreter interventions outside the traditional scope of the role and psycho-emotional distress among practitioners. A holistic approach to interpreter competence including affective skills is suggested, alongside a model for teaching emotion regulation to interpreters.

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‘To translate feelings not words’. Humanitarian interpreting: challenging institutional and professional boundaries in interpreting for refugees

Moskal,

Fassetta,

Imperiale

et al. 2024

Language and Intercultural Communication

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‘Trauma informs so much of what happens:’ interpreting refugee-background clients in Aotearoa New Zealand

Cited by 7 publications

References 32 publications

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Availability and acceptability of interpreting services for refugees as a question of trauma-informed care

Emotional labour and affective skills in public service interpreting: expanding the competence models

‘To translate feelings not words’. Humanitarian interpreting: challenging institutional and professional boundaries in interpreting for refugees

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