Transport and mobility decisions of consumers with disabilities

Mogaji, Emmanuel; Bosah, Genevieve; Nguyen, Nguyen Phong

doi:10.1002/cb.2089

Cited by 18 publications

(23 citation statements)

References 66 publications

(143 reference statements)

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“…The physical limitations of PWMI in combination with the environmental barriers posed by the lack of, or poor condition of the UDFs make the roads unusable thereby creating further isolation and exclusion of this population group. These findings are in line with that of Mogaji, Bosah, and Nguyen (2022) who observed that conditions creating significant mobility exclusions and hardships to people with disability in Nigeria have to do with the quality (and the lack thereof) of pedestrian infrastructure and facilities. The physical barriers identified include nonexistence or poor design and maintenance of pedestrian and crossing facilities; high kerbs and narrow pavements; lack of bus stop facilities like shelter, waiting seats, and toilets; sloppy or slippery surfaces; poor coverage and condition of streetlights; vehicles with low usability; and discrimination on PWMI by drivers and other road users.…”

Section: Discussionsupporting

confidence: 91%

“…The act provided that every transport facility (including roads) shall be retrofitted to ensure the removal of barriers for PWD within five years of its commencement. But four years along the line, no single road (whether old or new) has effectively complied with the law as observed by Mogaji, Bosah, and Nguyen (2022).…”

Section: Discussionmentioning

confidence: 99%

“…There are sufficient reasons to believe that the travel conditions of unescorted children, the elderly, and persons living with disabilities on Nigerian roads are characterised by lots of constraints (World Bank, 2020). Some researchers believe that conditions creating significant mobility exclusion and hardship to PWD in Nigeria have to do with the quality (and the lack thereof) of pedestrian infrastructure and facilities (Mogaji, Bosah, & Nguyen, 2022;Igomy, 2021;Jirgba, Adeleke, & Adeke, 2020). Scholars have also outlined the accessibility challenges experienced by people with disabilities on Nigerian roads to include lack of walkways, ramps, crossing infrastructure; crowded pavements in the vicinity of bus stops and loading bays; non-existent or inefficient signalled crossings at road junctions; and total disregard for PWMI (especially those with hearing and visual impairment) by other road users Igomy, 2021).…”

Section: Introductionmentioning

confidence: 99%

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Usability of Road Infrastructure for Persons with Mobility Impairment

Nwachi¹,

Ogbonna²,

Wushishi³

2023

ToTS

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Globally, there have been sustained efforts at addressing inclusion by providing access to safe, accessible, reliable, and affordable transport systems for all, including persons with mobility impairment. Individuals or groups such as children, the elderly, and people with disabilities, whose capacities to travel are restricted by some permanent or temporary frailties have been generally referred to as Persons With Mobility Impairment (PWMI). While many city dwellers take mobility for granted, it is not the case for PWMI as their travel experiences are marked by exclusion and frustrations due to inherent barriers in transport infrastructure and services. This study examined usability of road infrastructure for persons with mobility impairment. The study was centred on six randomly selected cities in Nigeria. Survey research design was employed by which primary data were collected through geometric measurement, observation, and the use of structured questionnaire. We adopted the Safety, Accessibility, Reliability and Affordability (SARA) analytical framework for data analysis. Statistical analyses of data were done using descriptive statistics, Analysis of Variants (ANOVA), and the Kruskal-Wallis H test. The study found insignificant numbers, and (in some cases), complete non-existence of pedestrian infrastructure and universal design facilities on major roads in the investigated cities. Most of the roads examined have facilities in less than 20% of the required locations. There was no statistically significant difference between the mean number of facilities across the selected roads and across the six cities studied. More than 90% of respondents rated each of the usability indices (safety, accessibility, reliability, and affordability) low. Generally, roads in Nigerian cities are characterised by structural barriers which impede safety and accessibility for people with mobility impairment thereby making them experience unreliable and less-affordable journeys, reflecting the low usability of road infrastructure across the cities.

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Section: Discussionsupporting

confidence: 91%

Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Usability of Road Infrastructure for Persons with Mobility Impairment

Nwachi¹,

Ogbonna²,

Wushishi³

2023

ToTS

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“…These previous studies on marketplace accessibility have recognised the obstacles and difficulties for individuals experiencing vulnerability at the point of service interaction. Because PWDs are less likely to drive or own a car than the non-disabled, they often rely on public transportation infrastructures (Kwon and Akar, 2022; Mogaji et al , 2022a, 2022b). This concern is further reiterated by the informants from Yu et al ’s (2015) study on retail design for visually impaired customers, where all participants reported that mobility was the biggest challenge they faced.…”

Section: Literature Reviewmentioning

confidence: 99%

Exploring interactions between commuters with disabilities and transport service providers

Mogaji

Nguyen

2023

JSM

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Purpose The purpose of this study is to explore the interactions between commuters with disabilities and transport services providers and to contribute to a better understanding of transformative service design, ensuring equitable access and the overall well-being of individuals. Design/methodology/approach This study collected qualitative data through ethnographic fieldwork and interviews with commuters with disabilities and transport services providers. The data were thematically analysed using NVivo. Findings Evidence suggests that there are opportunities for service users to be included in the co-creation of transformative transport service at different stages of a journey: entering service interaction, transitioning through service interaction and exiting service interaction. However, the reluctance of service providers to transform their services was recognised, due to a lack of awareness, interest, regulator demands and financial capabilities. Research limitations/implications This study broadens the comprehension of procedures and strategies for engaging consumers experiencing vulnerabilities in transformative service design and pushes the limits of the current understanding to recognise the inherent challenges of unregulated service providers designing transformative services in an unregulated market. Practical implications This newfound knowledge is crucial for developing better approaches that cater to the needs of these individuals and further contributes towards developing transformative service initiatives, which are activities that serve people experiencing vulnerabilities and that try to improve their well-being. These include specialised training and social marketing campaigns for service providers in the informal market and new mobility start-ups or social enterprises with the potential to disrupt the informal economy and offer innovative solutions, such as assistive technologies, mobile apps and journey planners that provide exceptional customer service. Originality/value Previous studies on transformative service designs have focused on regulated service providers, such as health care and financial services. This study, however, explores the unregulated transport sector in a developing country and recognises how the intricate nature of informal service provision may jeopardise the prospects of developing a transformative service for consumers experiencing vulnerabilities.

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“…However, previous research on mobility behaviour has paid limited attention to (in)equality and its different forms in the mobility sector. The paper 'Transport and mobility decisions of consumers with disabilities' by Mogaji et al (2023) explores the transport and mobility decisions of consumers with disabilities in the context of Nigeria, using the conservation of resources theory and the intersection of travel decisions, disability and country context regarding consumer behaviour.…”

Section: Dear Editormentioning

confidence: 99%