Transitioning to Human‐Centered AI: A Systematic Review of Theories, Scenarios, and Hypotheses in Human‐AI Interactions

Abstract

This study conducted a systematic review of human‐AI interaction (HAI)over the past decade for the implemented theories and scenarios, and the tested hypotheses to discover the changes in the current transition to human‐centered AI (HCAI). Moving from acceptance theories, Computers are social actors (CASA), anthropomorphism, and the integrative trust model are the most frequent theories. Augmentation scenarios of decision‐making, teamwork, and human‐AI collaborations are common in the latest HAI studies. Users' trust, acceptance, and intention to use an AI system are the main research targets in HAI studies. These trends show a clear transition toward HCAI. This paper also discusses opportunities tied to HAI studies based on the interconnections between the various theories, scenarios, and hypotheses.