Transforming e-services evaluation data into business analytics using value models

Co-creating e-service innovations: Theory, practice, and impact on firm performance

“…This study broadly defines e-service capability as a firm's competence in using internet technologies to complete tasks, solve problems, or create value for current or potential customers. E-service technologies extend internet-based services by incorporating technologies that support several service functions, including organizational service management, collaboration management, customer service support, as well as service research and planning (Chen et al, 2006;Loukis et al, 2012). Although Chen et al (2006) presented empirical evidence relating to e-service enhancement to reduce operating costs and enhance system performance, a research gap exists in explaining how IT resources can be combined with other resources to develop novel forms of e-service capability.…”

“…Integrating NIT into service practices enhances operational efficiency and reduces costs (Loukis, Pazalos, & Salagara, 2012;Oliveira, Roth, & Gilland, 2002). Adopting NITs to provide services is typically referred to as eservice, which is "the use of new information technologies via the internet to enable, improve, enhance, transform, or invent a business process or system to complete tasks, solve problems, conduct transactions, or create value for current or potential customers" (Benaroch & Appari, 2011, p. 534).…”

Analytics Service Oriented Architecture for Enterprise Information Systems

“…Application service providers (ASPs) can also provide web analytics in a hosted ASP model with quicker implementation and lower administrative costs Error! Reference source not found.. Analytics developers provide analytic tools with extensive data extraction, analytics and reporting functionality such as Piwik, CrawlTrack [22,27]. Google is not only a search engine provider, but also a WAS vendor, because Google provides Google Analytics (http://www.google.com/analytics/) with good tracking tools.…”

“…Even so, both share the common goals that produce the data analysts or data scientists in the future as an occupation [9]. Furthermore, data analysis has been in the field of business and management for decades, for example, it has been offered as a course with Microsoft Excel or SPSS (now it is a part of IBM) in undergraduate programs of business for decades worldwide [27,28]. In contrast to data analysis, data analytics is an emerging field, and is preferred in the field of computer science, information systems and information management [9].…”

Assessing Canadian Business IT Capabilities for Online Selling Adoption: A Net-Enabled Business Innovation Cycle (NEBIC) Perspective

“…The effective sample of delivered surveys consists of 6134 Canadian firms with a response rate of 34% (2097 returned surveys). Usually, the response rates seem lower than 50% and common in empirical research [46][47][48][49].…”